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VOIP Registration now unavailable ?

daveg6hni
Rising Star
Posts: 235
Thanks: 18
Fixes: 1
Registered: ‎07-01-2009

VOIP Registration now unavailable ?

Not sure if this is the correct place to post this, but overnight both of my VOIP telephone numbers have become unavailable ?

I have a SIPGate number via a Gigaset n300a box and a new number from A&A viia both the Gigaset box and also my FritzBox 7590.

So two services from different companies, the only common factor is my recently upgraded Plusnet FTTP connection ?

Now last weekend there was an issue that stopped pings being received I wonder if PN have made a change ?

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7 REPLIES 7
QuadT
Hooked
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Registered: ‎27-09-2023

Re: VOIP Registration now unavailable ?

There's currently a widespread plusnet intermittent outage which appears to affect DNS (regardless of DNS service used) or a routing issue.

Seems to have started just before 4am.

The default support reply on X has been updated when responding to everyone's questions this morning:

"We’re aware of a situation at the moment which is effecting a lot of customers. Currently we have no timescale to get this resolved."

MisterW
Superuser
Superuser
Posts: 16,201
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Registered: ‎30-07-2007

Re: VOIP Registration now unavailable ?

https://community.plus.net/t5/Broadband/dns-block/m-p/1970442#M366045

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

daveg6hni
Rising Star
Posts: 235
Thanks: 18
Fixes: 1
Registered: ‎07-01-2009

Re: VOIP Registration now unavailable ?

I'm not using PN DNS, I'm using 1.1.1.1 and 8.8.8.8 as they appear much faster

So did not think I would be affected, however, Internet is very slow this morning and I can't reach SamKnows to check anything...

MisterW
Superuser
Superuser
Posts: 16,201
Thanks: 6,182
Fixes: 447
Registered: ‎30-07-2007

Re: VOIP Registration now unavailable ?

I'm using OpenDNS and I'm still affected. Its most odd, some things now seem to be working and others not. For example, I have two voip providers Localphone & Sipgate. Localphone is registered fine but Sipgate wont register! Access to the Sipgate portal fails as well...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

daveg6hni
Rising Star
Posts: 235
Thanks: 18
Fixes: 1
Registered: ‎07-01-2009

Re: VOIP Registration now unavailable ?

Very strange and I can't access SamKnows or ThinkBB, but now ThinkBB is there and it is showing the same fault as last weekend, no ping, but this time to both lines I monitor, both are FTTP, one in Southend & the other in Chelmsford

MisterW
Superuser
Superuser
Posts: 16,201
Thanks: 6,182
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Registered: ‎30-07-2007

Re: VOIP Registration now unavailable ?

... and my Sipgate registration has just come back

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

daveg6hni
Rising Star
Posts: 235
Thanks: 18
Fixes: 1
Registered: ‎07-01-2009

Re: VOIP Registration now unavailable ?

yep both my VIOP SPs are back and I can just see on my BQM that pings are working again