WiFi Keeps Dropping Business Customer

[#1]

Hello, Not really happy with PlusNet

I have been with PlusNet for years as a Residential and Now Business. My WiFi is terrible it keeps dropping out and when it works it's average - Poor Quality WHY??? 

I have an excellent router Drytek and that has never given me any problems. This has only started recently and PlusNet will not help. 

I have to revert to using my 3 wifi dongle, which perfectly runs my firestick with Netflix, Amazon, etc., without any issues. 

As a business customer, I would appreciate some help or why I am paying for business services. 

Please do not blame my phone or where the router is as it has been in the same place for years without any issues. There is only me and my wife, so no blaming kids. and we only use our phones x 2 and WiFi for the firestick.

Many Thanks

Davide 

[#2]

@DavideB From your description, although you say 'my Wi-Fi keeps dropping' I suspect you mean you are losing the connection to the internet - is this the case?

It also appears from your post you do not have a desktop/laptop, so I'm wondering why you have a business connection?

[#3]

Amendment to the above, having re-read the initial  post. From that picture, your phone is reporting a poor Wi-Fi signal. That is nothing to do with Plusnet, their responsibility ends at your master socket, and as you are not using a PN supplied router, they have no obligation to help you. Despite your 'don't blame my router/phone comment', it is your router (or its Wi-Fi capabilities), which is the issue, as the phone says the Wi-Fi is poor.

[#4]

Use the SEARCH facility for "WIFI ISSUES"; this'll explain the steps YOU need to take to try & fix.

[#5]

The screen shot indicates "poor quality" which is not does necessary mean poor signal. You can have a strong signal but it's being corrupted which relates to poor quality message

Are you using 2.4ghz or 5ghz?

A starting point would be try using a wifi analyser to check if the wifi networks are congested and try another channel which is less busy.

It could be the wireless transmitter of your router causing the issue and a restart if not already been tried could resolve the issue.

If that doesn't help I would try another wireless access point connected to your broadband connection.

HTH

[#6]

God thoughts, @Dan_the_Van , but I'm wondering, seeing as the OP stated his Draytek has been 'perfect for years' if it is only 802.11b/g, and the phone is looking for a more modern standard?

[#7]

@jab1 god thoughts?

Not sure what the 801.11 standard has to do with signal quality as the network device should be backward compatible.

Let's see what the OP has to say before anymore comments

[#8]

Fair enough, Dan, although having seen his previous activity on this forum, I doubt we will get a response.

[#9]

Hello John 

I do have a Desktop PC so does my wife as we both work from home: But the Amazon Firestick for the TV and our two phones are the problem. My 3 Dongle works perfectly without a glitch. I do not see why as a business account I am having to use a 3 dongle and not PlusNet WiFi

Davide

[#10]

No need for sarcasm. Reason for no previous post I have not had any issues. Not going to post for the sake of it

[#11]

@DavideB How old is the Draytek? Just wondering if it is getting old and failing - electronic devices do have a finite life. The issue is, as I see from your comments, that the Wi-Fi appears to be deteriorating - that is totally down to your equipment - providing that the data rate to your master socket - the limit of Plusnets responsibility - is OK.

[#12]

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@DavideB wrote:

No need for sarcasm. Reason for no previous post I have not had any issues. Not going to post for the sake of it

---

Fair enough - apologies.

[#13]

To be honest I do not have a clue what to do 

[#14]

Another screen shot

[#15]

Draytek is a few years old well at least 10. I asked about changing it and (As I do not know a lot about these things) got told no need to change it

Then I thought as PN will be moving me to BT do I really need to buy a new one? Any advice is much appreciated 

Thanks