WiFi Keeps Dropping Business Customer

[#1]

@DavideB The first of those screenshots shows you are the only local signal on Ch6, which is good - no interference, the second confirms it,

[#2]

You probably don't need to buy a new modem/router in that case - when the move is confirmed, ask them if they will supply a Hub2 (for the £6.99 P&P charge). It will be more modern, by a long  way, and possibly solve some of your issues. If it doesn't, there are plenty of Community members who can advise.

[#3]

Can we rewind on this issue?

If this is indeed a "WiFi" issue and the user is not using a Plusnet router - how is this a Plusnet issue?  Such would explain why Plusnet cannot assist here - no line fault for them to fix and they have no responsibility for a third party router.

However, "it works fine with my 3 dongle" somewhat suggests that this might not be a WiFi issue at all, but a broadband connectivity issue ... which should be being experienced by the PCs as well.

@DavideB 

Is the BlueM SSID on channel 2 yours as well?

Is there a WiFi extender which you've not mentioned?

If yes, why is it on channel 2 - which removes the clear space between channel 1 and channel 6 devices?

Can you be certain that the issue is not your devices flip-flopping between the two WiFi APs?

If all is OK with the 3 dongle (details not clearly stated, but one presumes this is a fall back connection facilitated by the Draytech router) then one needs to look at the phone line connection before anything else.

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a phone plugged into the test socket behind the face plate of the master socket (ideally this should be a corded phone). The line should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below. NB: You need to put your LANDLINE NUMBER after "PHONE" [missing instruction].

• Phone Faults

[#4]

Hello 

Firstly I do not know what you are on about I am 66 years old and you lost me after "Can we rewind on this issue" All I know is that I have a Plusnet business account. I have a problem with my WiFi keeps dropping. It has never happened before I have been with Plusnet for many years and wanted to know what is happening. 

Thanks 

Davide

[#5]

It is very simple really - this is being reported and examined by those who have offered help as a “WiFi” issue. To help we need to step back “rewind” on what’s been explored thus far, as WiFi has nothing to do with the service provided by Plusnet where you are not using a router supplied by Plusnet.

You have been asked questions about your WiFi set up, can you answer that question please?

Given that you state that all is fine with the 3 dongle, it is reasonable to infer that the issue is NOT WiFi as you described but is the broadband connection. That and WiFi are not the same, calling them the same creates a good deal of confusion. You’ve been asked to test the telephone line for noise which is a fundamental diagnostic step in identifying what might be wrong with your broadband connection.

I’m not sure what bearing age has on the matter - those seeking to help here are older than you.

[#6]

Yes I did the texting and the bot's reply was 

We have been unable to restart your connection. Switch your hub off for 30 seconds..WOW, thanks. I have already tried that numerous times. 

Thank you all for your help. It is appreciated and if I have come across as aggressive I am sorry. I am just frustrated as I have been with Plusnet for Years and thought that a business account would benefit me and all I get is a BOT.

Many Thanks 

Davide

[#7]

Have you  tried  the land-line phone test as suggested in post #18? As @Townman says, this sounds more like a broadband connection issue, and that needs a systematic examination -  the phone test being the first step.

[#8]

Did you use the broadband BOT or the telephone BOT?

We are trying to take you through a structured exploration of the issue.  The first essential step is to check the operational state of the TELEPHONE service.  If you have not got dial tone without noise on the line, trying anything else is simply pointless.

Have you tried to call the business support line?  They operate 24x7 which is where the business grade benefit kicks in.