Wifi is awful

[#1]

Wifi doesn’t work on my phone at all, nothing loads. Speed test shows download speed of 13 & upload speed of 3.75 ? How do I help boost this this is not what I’m paying for

[#2]

@scridlandx Welcome to the forums. With speeds like that, things should load with no significant problem - I used to be on 8Mb/s down 0.7Mb/s up and had no issue.

Two initial questions: I assume you are on FTTC, although you have posted in the ADSL forum, and do you have a desktop/laptop computer?

[#3]

Moderators Note

This topic has been moved from ADSL Broadband to Fibre

[#4]

Hiya @scridlandx, 

I'm really sorry you are having an issue with your speed and for the hassle this is causing. I have run a test and it is showing a potential external fault. 

I have raised this to our supplier and our faults team should be back in touch in the next 72 hours here. 

Please come back to me if you need me to chase an update for you.