Wifi not connecting to Mobile and 1 laptop

[#1]

I only joined Plusnet 3-4 weeks ago and had connected 2 laptops and 2 mobile phones to the network and all was working fine. Today both mobile phones (android huawei and iphone) will no longer connect to the wifi as well as my HP laptop - my MacBook is connecting and working just fine. My network does come up as an available network but when I try to connect to the wifi and the devices actually connect to it, but then there is a message saying that the wifi does not have access to the internet.  Any help with this is greatly appreciated as I have tried everything I can think of. Have already restarted the modem twice, as well as the HP laptop and both mobile phones.

Thank you!

[#2]

@caio Welcome to the forums. Wild stab in the dark, but what user name is shown on the routers Help desk page?

[#3]

Hi @jab1 thank you.

I have absolutely no idea

Where can I check this info? 

[#4]

I've got the same issue 😕

[#5]

OK Log in to the router and navigate to the Help Desk as shown in this picture;-

[#6]

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@Jeanniec007 wrote:
I've got the same issue 😕

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How much 'the same'? It is not a good idea to 'piggyback' on another users topic, it makes it hard to help them - or you.

[#7]

Perhaps not but it does help me follow the thread and let's the other person know they're not the only one with the issue. The same except I've had plusnet for 8 weeks

[#8]

@Jeanniec007  Doesn't help me, or anyone else, to help, though. When did your issues start?

[#9]

This evening

[#10]

Do me (and others) a favour - start your own topic, with more detail of YOUR problem.

[#11]

Hi @jab1 , please see the picture below as you requested 

For the ones connected to the wifi, MAC and Adrianas-MBP ( another apple laptop ) are actually connected and able to browse.

The iphone and the huawei, are connected to the wifi but they get the message of ( no internet access ).

The HP laptop is turned off at this moment.

Thanks !

[#12]

You just asked me a question. I replied. Not sure why you're being so precious.
Enjoy your evening!

[#13]

@caio Thanks for that - but it's not quite what I wanted.😉

I need the detail from the 'Troubleshooter' tab at the right-hand end of the topmost line.

[#14]

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@Jeanniec007 wrote:
You just asked me a question. I replied. Not sure why you're being so precious.
Enjoy your evening!

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Not being precious - just suggesting that trying to follow two issues on one topic is extremely difficult.

[#15]

Hi @jab1 ! Ops, my bad!

Attached the one you actually requested !

Thank you once again!