Will I keep my static IP as I move from FTTC to SOGEA?

paul_blitz · ‎20-07-2016

I currently have FTTC (so broadband + Phone), with a static IP.

I just ordered an "upgrade" to SOGEA. Will I keep my static IP?

Townman · ‎22-08-2007

Yes!

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Dan_the_Van · ‎25-06-2007

@paul_blitz

I have just moved from Unlimited Fibre Extra to Full Fibre my static IP Address stayed with me

paul_blitz · ‎20-07-2016

I like short and simple replies like this!!! Thanks!

(Just wondering how come it took so long to reply... over 2 minutes from what I can see)

🙂 🙂

Townman · ‎22-08-2007

Sometimes I write slowly.

There is a longer answer, but I was in a rush. That is what SHOULD happen but there have been cases where the static IP address gets lost. It can be restored by refreshing the broadband component … but not every CSA knows that.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.