can't connect no ethernet connection

[#1]

Sorry if wrong place. Internet dropping and now stopped completely. Run diagnostics, how can i upload picture please?. On my phone Internet now to post this.

[#2]

@Fenster On your phone, select the 'desktop' site, and you will then get the ability.

[#3]

That's on my mob phone or this forum? Can't see anything to click on forum or in phone settings. I'm old sorry.

[#4]

What phone have you got? It is in the phone settings.

[#5]

Samsung galaxy s20 fe

[#6]

Easier than me trying to explain - note you will need this site open when you do this:

https://support.google.com/chrome/answer/13514529?hl=en-GB

[#7]

Yes looked and not there. I'm going to have to phone plusnet support. Thanks all

[#8]

@Fenster  No need to call, I'm here. I'm just going to run some tests on your line. I'll get back to you within 10 minutes or so. 

[#9]

@Fenster I can see you've got no connection. What router is it that you're using please? 

[#10]

Oh thanks very much. Got this result sounds useful:
Testing ATM OAM SEG FAIL
END TO END FAIL
F4 segment FAIL
F4 END to end FAIL
Hope this helps

[#11]

TP-Link 300mbps wireless N adsl2+ (td W8961N) .modem router. Not a plusnet one.
I had my modem awithed off when you first posted, switched back on now sorry may have mudded the result of your testing. The padlock light on it is off for some reason.

[#12]

Hello, anybody there? Claudia?

[#13]

@Fenster Do you still have a landline phone? What lights are on your router and what colour?

[#14]

Yes landlines phone working.
Lights on modem: power green, wireless green, adsl green, "padlock" light off, LAN Flashing green.
There are three LAN sockets back of modem all have same issue flashing.

[#15]

That kind of sounds like you have everything working OK - what happens if you try to reach a site on any connected equipment?