dropouts a lot over last few days

[#1]

I am getting regular drop outs from my internet connection

Can you do some tests to check it .

quiet line test seems ok.

[#2]

It seems to be a line fault again.

I have got no dial tone at all now on my landline.

I have just tested at the master socket with an analogue phone.

no connection and at.

internet still works when it is connected, speeds seem okay.

[#3]

Then report a PHONE fault via:https://www.plus.net/help/report-a-problem/phone/

[#4]

Thanks I have done that,

just waiting for tests.

[#5]

Line fault.

Engineer booked for Monday afternoon.

[#6]

I will pop this on hold until Monday and check back with you.

[#7]

The fault is different today, I have got a phone connection again,

but the internet speed is down a bit, although it seems stable.

We did have snow the other day when the faults seemed to first appear. 

it is dry today.

so will wait and see if they can find the fault on Monday.

[#8]

@vfr750 How far down? If the phone fault is repaired, the internet connection should improve. What router are you using?

[#9]

the speeds have dropped from 37 to 30 on download  and  9 to 8 on upload

I have a BT hub 6

I have had similar line faults in the past, always been a bad line,

mostly where it goes through some trees.

[#10]

Thanks. I don't know the BT Hub6, but does it have page showing similar details to the below picture?

[#11]

has something close to those details on the router 

[#12]

Can you post a screenshot, obscuring any personal details, please?

[#13]

[#14]

Cheers for that - I assume you are on an 40/10 profile? IF not, something is seriously wrong.

[#15]

yes on 38-10 I think.

I have looked at the wan errors log it seems to be clear from 6am today.