dropouts a lot over last few days

[#1]

all seems to be fine now 😁

how will the compensation be set, and when and how will i get it

[#2]

It will be done via our automated system and should show on your account within 30 days! If there are any issues with it though, please let us know.

[#3]

still no sign of any compensation ?

any update on this

thanks 

[#4]

Hi there, the 30 days isn't up until 17/3/23 so it will get added to your account as credit by then. Do give us a shout on here again if there's any issues though. - Adam

[#5]

Still no sign of any compensation as of 18-04-2023

Also what will my bill be going up to ?

As it shows on Plusnet your products will be £28.00,

this is not my normal price which is £21.99 + 14.4%   which I make as £25.16

please explain this.

[#6 · Accepted solution]

I've just applied the credit manually for you which I've documented on your account here: https://www.plus.net/wizard/?p=view_question&id=233183483

I've also corrected your billing so apologies for that, I've confirmed that on the ticket too for you.

Adam