latency , ping and bufferbloat

[#1]

i  am currently experiencing  high latency  and  occasional dropouts, my  son is a heavy  gamer and  never  usually experiences ping/high latency  problems  .  he  is  connected via ethernet and is usually dead  0 ping on  most  games.  of  recent  he  has  been   experiencing  60-70 pint via ethernet  and high  latency   beyond unplayable when   not  connected  by   ethernet  .   we  are  currently receiving 60-70 download  ands  10-15  upload  which isnt the problem. when  running  a bufferbloat tester we  are  receiving  a grade of  D and  250+  ms   when an  upload  is  active and  50+   when  unloaded .  if  there  is  anything  we  can  do  to  reduce ping please let  us  know 

[#2]

forgot  to  mention this  has  only  been  the  case  for  the  last  2  weeks and

   have tried numerous ethernets

[#3]

The Plusnet router does suffer "bufferbloat", which will definitely cause your issues.

Wifi is never a good way to connect anything that need high bandwidth or low latency.

The solution is a better router that supports better "fair queuing", plus will need to be configured correctly.

What is the router's "Downstream sync speed", as on the Status page? Are you on "FTTH" or "FTTC"?

[#4]

sorry  i am  new  to  all  of  this.   where  do i find the status  page

[#5]

@darrent3 Assuming you have the Hub2:

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

[#6]

i dont even  know what the hub  2 is i  wont  lie  . i  just have  the standard  plusnet  router

[#7]

That is what I meant by the 'Hub2' - it is the router PN supply to customers.

[#8]

so   is  there  like a    program  where  i  can  access  my router digitally

[#9]

or  just on  plusnets website

[#10]

No - you access your router by typing "192.168.1.254" - without the quote marks - into your laptop/desktop/tablets address bar and following the instructions.

[#11]

78.163  is   the  dsp   

[#12]

where do   i  see  wether  i am  FTTH or FTTC

[#13]

Is your Hub connected to your phone master socket or an ONT (picture below)?

[#14]

its   a  "master socket  5c" by openreach  

[#15]

Ah, so you are on FTTC.