loklok speed problem
Hi,
I am having a problem over the last week with my speed dropping quite a bit, I'm on Plusnet Unlimited (Contracted) and know that because of where I live this means a max speed of about 8mb/s. I am now getting much lower as seen here:
- 
- 
There is something really wrong with these results?
Cheers
I am having a problem over the last week with my speed dropping quite a bit, I'm on Plusnet Unlimited (Contracted) and know that because of where I live this means a max speed of about 8mb/s. I am now getting much lower as seen here:
- - There is something really wrong with these results?
Cheers
1. TBB Ping Graphs is not an appropriate topic for this post - I've reported this to the moderators so it can be split off and put in an appropriate place.
2. Could you reply with the information requested here: http://community.plus.net/forum/index.php/topic,96155.0.html
2. Could you reply with the information requested here: http://community.plus.net/forum/index.php/topic,96155.0.html
@loklok
From our point of view we can see that your connection profile as lowered itself following a speight of disconnections in the past week or so.
Things look to be stable at the moment so we've submitted an SNR reset which should complete within the next 24 hours and hopefully lead to some improvement for you.
From our point of view we can see that your connection profile as lowered itself following a speight of disconnections in the past week or so.
Things look to be stable at the moment so we've submitted an SNR reset which should complete within the next 24 hours and hopefully lead to some improvement for you.
Blooming 'eck!
If that attenuation is correct (you must be a long way from the exchange), God knows how you are managing to sync as high as you are.
If that attenuation is correct (you must be a long way from the exchange), God knows how you are managing to sync as high as you are.
Hi Jelv,
Actually I am only about 300yds from the main exchange. My real worry was that someone had hacked into my line and stolen my bandwidth.
Cheers.
Actually I am only about 300yds from the main exchange. My real worry was that someone had hacked into my line and stolen my bandwidth.
Cheers.
If you have had 8Mbps speeds previously you have now got a severe problem with your line, that attenuation would be for a line length of several miles. Is the phone working correctly, no audible noise on the line? it could be a single leg disconnect, broadband can still work with a break in one of the wires. I don't think a SNR reset is going to help you, the line fault needs to be fixed. 
Right, there's something not quite right here, but I can't see exactly what has caused it.
Did anything change on or around the 10th October to do with your phone line? Did you notice any other problems about this time (other than the speeds dropping)?
Could a new device (such as a digibox connected to a phone line) have been installed?
I ask as we might need to arrange an engineer for you, but I need to be sure that everything internally is OK. I've seen new equipment boost the loop loss which I wanted to check this first.
Tony
ps, your phone line is testing ok and I mention the 10th October as this is when your profile dropped.
Did anything change on or around the 10th October to do with your phone line? Did you notice any other problems about this time (other than the speeds dropping)?
Could a new device (such as a digibox connected to a phone line) have been installed?
I ask as we might need to arrange an engineer for you, but I need to be sure that everything internally is OK. I've seen new equipment boost the loop loss which I wanted to check this first.
Tony
ps, your phone line is testing ok and I mention the 10th October as this is when your profile dropped.
Further information ?
Previously I was a customer with 24Talk for my phone line and when and I opted at the time to keep seperate bills when PN took them over. In May/June this year I asked for both package to be combined, and also asked that my bb conection stayed at no lower than I had had previously. I joined PN in 2008 and had an 8Mbps connection.
After the 2 accounts had been combined in May/June this year I got the confirmation email stating
Why was my line speed dropped from 8 Mbps to 2 Mbps when I requested that it be kept the same as before? I was assured over the phone at the time that this had not changed but obviously it had.
Why?
I know it seems strange that I only just remembered this but due to illness I hadn't noticed this at the time. But it still remains that I was given false information when combining accounts.
Just thought I would add this.
Thanks
Previously I was a customer with 24Talk for my phone line and when and I opted at the time to keep seperate bills when PN took them over. In May/June this year I asked for both package to be combined, and also asked that my bb conection stayed at no lower than I had had previously. I joined PN in 2008 and had an 8Mbps connection.
After the 2 accounts had been combined in May/June this year I got the confirmation email stating
Quote Your Plusnet account details
------------------------------
Broadband Product: Plusnet Unlimited (Contracted)
Estimated speed: 2.0 Mbps
This is an estimate of the line speed you'll get.
Why was my line speed dropped from 8 Mbps to 2 Mbps when I requested that it be kept the same as before? I was assured over the phone at the time that this had not changed but obviously it had.
Why?
I know it seems strange that I only just remembered this but due to illness I hadn't noticed this at the time. But it still remains that I was given false information when combining accounts.
Just thought I would add this.
Thanks
It certainly is Chris, this is the result after disconnect/reconnect cyle:-
1. Best Effort Test: -provides background information.
Download Speed 18.37 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 18.37 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 19.45 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.89 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.89Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Well pleased with that
Thanks all
1. Best Effort Test: -provides background information.
Download Speed 18.37 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 18.37 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 19.45 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.89 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.89Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Well pleased with that
Thanks all
That looks fantastic, I'm a bit jealous now as I get less than half that where I currently live 