"I have to follow the protocol" - which is code for "Pi??off !"

[#1]

Yes - it has been raised with Openreach.  Yesterday, Openreach sent a subcontractor - Kelly - to check the line.  

The two  Kelly engineers, looked like Laural & Hardy and acted like them.   

After  45 mins, they told me that they had fixed the fault. 

I tested the line  - the fault was still present.    

I caught them in their van and confronted them with the fact that they had not fixed the fault.

Messrs Laural & Hardy  - shrugged their shoulders and said   - " We can't do anything mate "  and drove off like a bat out of hell. 

I can hear Virgin calling  me to join them  🙂

[#2]

Right well that’s a whole different kettle of fish … the issue here is not Plusnet themselves, but Openreach and their subcontractors.

Kelly Communications are very hit and miss, usually a miss … though they recently did a FTTP installation for me and they could not have been more helpful.

I would suspect that Plusnet will have raised an escalation (new) fault and that will have a 72 hour update status. As I said above, Openreach will not entertain a chase until the next update milestone. Did you check your account for tickets? Remember to look at the closed one.

It would have been helpful to have mention that the issue had been passed to Openreach previously.

[#3]

At this juncture, sight of the information requested previously by @jab1 would be helpful, particularly the router stats. If the line was banded chronically then it might require resetting by BT Wholesale … which gives fair credibility to KC’s claim that there is nothing more THEY (Openreach) can do.

They did the suggest that they found and fixed a fault, so the need to have a different bit of BT do something is a fair possibility.  It is also possible that there remains a fault on the line.