random dropouts

[#1]

@Andrew12 Very sorry to hear this, My apologies for asking for more information, but could you once again post the Help Desk info, and the WAN log. Sounds like this needs re-raising to BT/OR, and having documented evidence may help Plusnet push it.

[#2]

Hub info:

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ01336885
3. Firmware version:	Software version 4.7.5.1.83.8.289.1.3 Last updated 23/11/21
4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 00:18:46
6. Data rate:	9421 / 36519
7. Maximum data rate:	9690 / 36552
8. Noise margin:	6.2 / 6.0
9. Line attenuation:	26.0 / 20.0
10. Signal attenuation:	25.8 / 18.0
11. Data sent/received:	10.1 MB / 387.0 MB
12. Broadband username:	@plusdsl.net
13. 2.4 GHz Wireless network/SSID:	PLUSNET-FX97
14. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security:	WPA2
16. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:	PLUSNET-FX97
18. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:	WPA2
20. 5 GHz Wireless channel:	Automatic (Smart Wireless)
21. Firewall:	Default
22. MAC Address:	64:66:24:d7:57:86
23. Modulation:	G.993.2 Annex B
24. Software variant:	AA
25. Boot loader:	1.0.0

BT checker:

Telephone Number on Exchange RETFORD is served by Cabinet 11

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate (Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	67.1	46.5	16	10.2	40	Available	Available	--
VDSL Range B (Impacted)	65.8	43.8	15.7	9.3	35	Available	Available	--

Featured Products	Downstream Line Rate(Mbps)	Upstream Line Rate (Mbps)	Downstream Range (Mbps)	Availability Date	FTTP Install Process
FTTP on Demand	330	50	--	Available	--

ADSL Products	Downstream Line Rate (Mbps)	Upstream Line Rate (Mbps)	Downstream Range(Mbps)	ADSL Availability Date	Left in Jumper
WBC ADSL 2+	Up to 1	--	1 to 3	Available	--
ADSL Max	Up to 0.75	--	0.75 to 2.5	Available	--
WBC Fixed Rate	1	--	--	Available	--
Fixed Rate	1	--	--	Available	--

SOADSL Products	Downstream Line Rate (Mbps)	Upstream Line Rate (Mbps)	Downstream Range(Mbps)	WBC SOADSL Availability Date	Left in Jumper
WBC SOADSL 2+	Up to 1	--	1 to 3	--	--
SOADSL Max	Up to 0.75	--		--	--
SOADSL Fixed Rate	Up to 1	--	0.75 to 2.5	--	--

Observed Speeds	VDSL
Max Observed Downstream Speed	34.29
Max Observed Upstream Speed	10.06
Observed Date	2022-08-23

Other Offerings	Availability Date
VDSL Multicast	Available
ADSL Multicast	Available

Premise Environment	Status
Bridge Tap	U
VRI	--
NTE FacePlate	--
Last Test Date	02-07-2022

Exchange Product Restrictions	Status
FTTP Priority Exchange	N
WLR Withdrawal	N
SOADSL Restriction	Y

speed check attached

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[#3]

@Andrew12 Thanks for that - again, it points to an xDSL (BT/OR network) error - the connection is failing outside your property.

If you can post the WAN log from the Event log drop-down as soon as possible - I'm unavailable tomorrow and won't be around much for the next fortnight - that will prove my point.