using my own TP-Link 2100 router

[#1]

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@prettygrim49 wrote:

showing my stupidity yet again, having checked the router stats, i have to wonder why there's no information under the WAN option since the time i posted in the file of yesterday, 02:18:30, 12 July? it's as if logging has been turned off but it certainly wasn't by me. is this wrong?

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Ditch the filters and just look in the log for that time to se what happened.

If there is no indication that the router did a re-sync, then we have found what we are looking for.  A very nasty RFI spike of a magnitude sufficient to break sync.  Or we have a routerstats logging glitch (they do happen).

Does the session uptime infer no link drop at 19:18 on Wednesday?

[#2]

@Dan_the_Van 

i was expecting there to be a continuous record of the WAN info, so you've now told me something else i didn't know. tnx for that.

@Townman 

believe it or not, i turned my machine, routerstats and the internet off last night. starting everything up this morning, there was a reset, resync, reboot, whatever it is that happens at 03:45 this morning. i have attached an image of routerstats, plus WAN log and log 5-11 of helpdesk. however, as my speed is now down below the guaranteed minimum, i can get in touch with plusnet and see if they'lll do anything now!

[#3]

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@prettygrim49 wrote:

believe it or not, i turned my machine, routerstats and the internet off last night.

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You are not helping yourself nor us to help you here.  You were asked to keep everything up and running; at what appears to have been a critical time, you choose not to follow that advice.

The graph and router log are not aligned so are utterly useless as diagnostic information.  Something significant happened late last night - the marked increase in SNRM points directly to a source of noise being turned off.  What got turned off at that time?  That 1dB change in SNRM is enough to put you back on 39.99mbps.

The next time that the router resyncs the speed will be back to where it was.  The speed might vary slightly, however you still have not given a real world statement of how this is adversely impacting your USE of the service.

By all means raise a "fault" report with Plusnet and see where that takes you.  I am out of here!

[#4]

@Townman 

i understand completely but with so little info being offered to you, or so it seemed, that was of use, i turned it off. anyway, i contacted plusnet who were very unwilling to do anything. the BT speed test shows it down to 30.05mbps, which is below the guaranteed minimum. coinsidering they used the figure of 31.6mbps as being over the guaranteed minimum to NOT do anything, i thought they would do. i have to wonder how low the speed has to go before they dont argue about doing anything? anyway, eventually, because i rely on the internet  for keeping up with hospital appointments etc (very poor health), an engineer is booked for pm tomorrow. we will see. considering there has been 3 resyncs/resets since openreach was here last on 30th June, and the speed has dropped from just over 39mbps to it's present level, there must be an issue. and just to let you know, Townman, i followed the plusnet guy's instructions and did a manual reboot of the router. when it restarted, it was at the same speeds as in the image i attached earlier, including the 7.3db downstream snr. see what happens. i'll let you know

[#5]

@Townman  I applaud your patience and perseverance in this thread, I think you have tried hard enough. I have hardly got involved as it was too long winded and frustrating.

One point of interest is that the latest resync speed of 32400 Kbps is a banded speed which could explain the higher SNRM value. The banding has actually been confirmed by the OP in a later post. On the face of it the line looks clean and should be able to run at the full 40Mbps downstream as it has in the past. The early morning resyncs causing reduced speeds are still unexplained but the problems don't appear to have affected the OP streaming over 137GB of data in a couple of weeks.😲 So obviously not severely impacting the service.

[#6]

just another point that has happened, as far as i know, either since the reboot at 03:45 this morning or since the plusnet guy told me to reboot the router manually is that i seem to have lost wifi connection on my phone. i have tried a further reboot but that hasn't done anything. rebooting the phone doesn't fix it but switching data on, wifi off, does give me connection. going back to wifi on, data off does nothing either. the plusnet network doesn't even show in the phone, regardless of whether 2.4ghz or 5ghz what on earth has happened now?

[#7]

ok, so after my last post yesterday, everything went belly up. i lost wifi, then internet, then landline. i tried doing a reboot, no joy, i tried logging into router and seeing if anything had changed as well as looking into mobile phone settings (use it at home on wifi, hence how i knew it had failed. phone wasn't visible in the router and the network wasn't visible to connect to in the phone. nothing worked! managed to get in touch with plusnet again and an openreach guy is here atm. he checked the cab, checked through to the BT socket in my home then managed to get the router up and running, informing me that he found errors on the broadband side of my line. the DLM had kicked in, as i said and had locked my line at 32mbps even though it is available up to 47mbps, but because of line length etc, is down to 40mbps. waiting to see what the errors were that engineer found and then what speed is available after he's done a dlm reset.

[#8]

well, as is obvious, i have internet again, as well as wifi and landline. however, routerstats tells me that the downstream speed is now at 39993 and snr is 7.4 db. however, when i do a speed test via BT site, speed is still at approx 32mbps, as if the line is being throttled. i dont understand why the speed isn't at least near the routerstats speed or why it is approx 25% less than it was previously, before all this lot took off. understanding what is going on and why is a good part of things but i dont understand why there are always things that seem to be happening that affect customers one minute when they didn't just before. it's so infuriating! even worse is having all the fibre cabling installed underground and overhead, wherever necessary and we still cant get it! thinking about the problems that should then be eliminated is basically soul destroying when they are still in place!

[#9]

as there's been no replies since i said about losing wifi, landline and the internet, has the problem i had now gonna be left until something else happens? just asking so i know. i appreciate that there was a lot of posts and, through my lack of knowledge, i didn't give the info asked for every time, despite my trying to. i thank all of you who answered and who tried to help but i'll bet a £1 to 1p that it all goes off again in the very near future which will be a shame. as i said previously, all the cabling has been done around my estate as well as basically the rest of my town and it's not just a shame but a ridiculous situation that no one can use it because it hasn't been 'checked and enabled', leaving people with the terrible copper connections and all the associated problems for even longer.

if i can still leave info here, please say so and i'll still continue to try to help because the issue wont go away, hasn't gone away, it's just been temporarily covered over

many tnx to you all

[#10]

It would seem unfortunate that when you have decided to cease following the advice offered, important insight into potentially significant events has been lost because there is no monitoring. It does not help that you see conspiracies everywhere, from the obsessive need to shout everything down, suspicion of a concerted plan to charge you more for less through to installing new infrastructure … and then deliberately stopping you from using it.

Add to that you have not answered the simple questions in a straight forward manner, such as…

1. Which product are you paying for? Line stats suggests the 40/10 product with is sold as “up to 36mbps”

2. What REAL WORLD impact is this “issue” actually having on your USE of the internet? Please do not respond with “I’m not getting my pound of flesh”.

Add all that together make’s delivery of focussed relevant help extremely difficult.

When looking at DATA speed tests, do you understand the difference between line sync speeds (as reported by the user) and data throughput speeds as reported by “speed” tests? Sync speed is raw bit speed whereas data speeds report the volume of actual data which can be received HAVING ALLOWED FOR the error correction, transmission framing and message hand shaking overheads. Sync and data speeds are NOT THE SAME - you should expect around 10% difference.

Unless your USE of the internet is impaired - for example frequent disconnections (more than 6 per day) or you see buffering or jitter, then you do not have a significant issue. Yes, it could be perfect, but the real world rarely is and complex engineering systems are designed to cope with real world imperfections. That is what the DLM does at 02:30 … which if you were not looking for, you would be totally obvious to it happening.

So the acid question is, since the engineer’s visit, is the line speed still 39.999mbps and is the line still resetting every night.

[#11]

ok. i'll try to answer your comments, Townman

1. yes, i am on 40/10. i have never been offered anything else but have been told that the 80/20 service tends to fall over easier and on shorter distances. no idea if that's right or not.

2. what difference does that make? apart from me paying for as fast and as good a service as is available to me, the effect is irrelevant. if speed wasn't important, if stability wasn't important and if continuity wasn't important, why is there so much pushing to get fibre installed and activated?

the comment you made about: 'When looking at DATA speed tests, do you understand the difference between line sync speeds (as reported by the user) and data throughput speeds as reported by “speed” tests? Sync speed is raw bit speed whereas data speeds report the volume of actual data which can be received HAVING ALLOWED FOR the error correction, transmission framing and message hand shaking overheads. Sync and data speeds are NOT THE SAME - you should expect around 10% difference' seems to me to just want to make out that i and perhaps others are stupid. i dont know about anyone else but over the info in this particular comment i am stupid and admit it. what is, to me, so wrong is that the answers customers want are simple, straight forward, down to Earth comments, comments that are easy to understand, not that take being a member of mensa! if it takes using this sort of info for an ISP to justify it's service not remaining 'on air' and stable, that's a bit worrying!

when i was told off for disabling routerstats, the internet and turning my machine off, i had done so for several days/nights. the info i posted was what i could and when i didn't, i corrected that error as soon as i could. considering i was told that nothing i posted was of use and considering that i didn't know when the reset/resync was going to happen, it was sods law that it did so on that one occasion. after that, as i stated, i lost everything and it was nothing to do with anything i had physically done. when i lost landline, wifi and internet with the plusnet router sitting there hour after hour with a solid, orange light showing, the only sensible thing to do was turn things off.

i have said about the resync that happened at 03:45 ish this morning and how the speed has dropped by about 1.5mbps and the downstream snr dropped by approx 1.5db. this is gonna be the issue in the next few days when the snr will probably drop further, eventually there will be another resync, seemingly for no reason and with no solution. yes, if i didn't monitor it, i would be oblivious to it happening, which is what all ISPs want, ie, no one monitoring, no one questioning why something happened and no one querying what should have prevented it and what should have put it right. taking the attitude that no one should keep a check on what they're paying for is not only wrong from the customer point of view but wrong from the ISP point of view of the service they are putting out and charging people for! i dont know when the next resync will occur, what my speed will drop to, what the snr will change to but i do know that no other service does this sort of thing and no other service is allowed to get away with it. broadband is classed as a Human Right and we deserve to have that service, a service we pay for, as good as it can possibly be, not good for 5 minutes, then fail, then fail again so an engineer is required to fix faults and correct that service. it makes broadband that we have now, that we are expected to put up with, as a laughing stock! add in the purposeful delays in upgrading lines and services that happened a few years ago, the time that added on to implementing the fibre service we all crave and deserve and how long it's taking to get sorted out, is it any wonder how far down the ladder the UK is?

[#12]

.... crikey.

[#13]

@Eggs - Exactly! and why this user is trying the patience of those attempting to help. NONE of us work for PN - I'm not even a PN customer any more - but we do have years of experience behind us.

[#14]

@jab1  and i appreciate that and the help you and others have offered. it's the apparent failure of me to give what is wanted, when it's wanted, even when the whole connection failed, through nothing i did, and my desire to know what keeps failing on the service. again, apparently, i cant do anything right but am supposed to just keep paying for a service even though it fails every few days or weeks. that makes no sense. now you people tell me what other service in the UK is able to get away with this, because i dont know of one. whatever the service, the supplier would soon be hauled over the coals!

[#15]

Because I'm a glutton for punishment - it is not your 'failure to give information', more the walls of text that accompany that which you do provide, and your apparent failure to understand that technology has a disturbing habit of going wrong/failing at times.

If I had the time - which I don't - I'd go back and see if you have provided us with the output from https://www.broadbandchecker.btwholesale.com/#/ADSL, which, combined with other data you have provided, may give us an idea of your lines capabilities.

From what I can recall, you appear to have a relatively stable line which unfortunately 'misbehaves' at times, but none of can quite work out why. The Routerstats monitoring is the only reliable metric we have, so turning it off while it is monitoring is not a great help.