using my own TP-Link 2100 router

[#1]

as i said earlier, i turned routerstats off once. it was sods law that the night i turned it off, things went wrong. i did feel that the info i had been giving was not of much use to you and others in finding the problem i keep having. i believe i posted the results from the BT web site speed test, which i hope you was referring to. i have also posted other screen shots from routerstats and info from the router stats themselves. dont think that i am condemning plusnet only here. it's a problem with all isp and if there is no conflab between them, it'll be the first industry where different member companies didn't! consider the length of time these copper lines have been in place and that fact alone shows why things keep failing. the bigger problem, as i said, is getting the replacement system in place then up and running, which seems to be an almost impossible task!

[#2]

No, The site I linked to above was a  different one, as you would find if you had tried it.

We are trying our best, but you keep throwing conspiracy theories into the mix, which isn't helpful.

[#3]

@jab1 apologies again. i have attached the screenshot of the requested page. please tell me what help this info is going to be

[#4]

@prettygrim49 If that information is correct - and it should be - you have a near-perfect signal/speed to your Master socket, so you should be getting around 35mbps on speed tests, and your Hub should be reporting a downstream connection not far off 39Mbps.

It is at variance with what I recall you have posted earlier, but I'm not a telecoms engineer, and I freely admit it has me stumped. I'm reluctant to say much more, for that reason, but if the others on here can give an explanation, I too would be interested to hear it.

[#5]

sorry for the delay. as i dont really understand the info in that last attachment, i'll rely on you and others knowing what it signifies. one thing that i mentioned before is that when the engineer has been here and done whatever he has done, then reset dlm, which is what he did on 15th July pm and i had readings of downstream snr 7.5db and speed of 39.993mbps, when the resync/reset happened that i was expecting, i now have snr 6db or less (atm is at 5.5db) speed is 38.362mbps, which is too low as each eve it will drop, increase after 03:am ish until it drops but doesn't then come back to 6db ish. if there is a resync at 02:30 ish because of DLM kicking in, the speed then drops. this is the pattern of events which i have no idea why. however, if the snr were to remain higher, there is surely less reason for DLM to kick in and then a resync with a speed drop, isn't there? anyway, i have attached info to again be checked

[#6]

@prettygrim49 Your connection speed. as reported in 'New text document (2)' is not too low, in fact is very good for your line.

As explained previously, the SNR will fluctuate - it is no a fixed value,  and can be influenced by a number of factors, the main one in the hours of darkness/late evening being MW radio interference from the Continent - which you are very close to.

To be honest, if I were you, I would be more concerned over the number of xDSL drops, which to me, indicate an issue with the BT/OR network - others may disagree.

IMHO, we need to be eliminating those drops, which means Openreach investigation and resolution.

[#7]

@jab1 i dont know what xDSL drops mean.

i appreciate the info given but have no idea how to get BT/Openreach to do that. no disrespect intended, but this is the sort of thing that always happens. everything gets reset, speeds and snr are fine, then a reset/resync occurs after 2 or 3 days and away the whole process goes again! if the info you have seen/noted is important, offering a reason for things keep going t**s up, why doesn't Openreach see it and try to trace it? if it cant be found and eliminated, i'm gonna be in this continuing cycle until fibre is activated and as you saw in the BT page of info, where i live isn't a priority. and i'll bet you what you like that i'm not the only customer in this position, just maybe one of very few who actually tries to keep an eye on things, the rest having not a clue that their connection is up and down like a tarts draws!

[#8]

'xDSL' is a term to cover all ADSL/FTTC connection types and basically refers to the network downstream of your master socket.

As a Community member, all I can do is give you advice. You do not need just a reset - you need to have your connection investigated and the cause of these drops eliminating.

To be brutally honest, you are over-reacting to a very niggly issue, but I totally agree it shouldn't be happening. Maybe if you report these drops to Plusnet, and ask them to get the issue properly investigated, then they can be eliminated.

Ignore the SNR graphs, although keep them running - as has been said, the ones showing the disconnections are the only ones of interest, merely to relate to the error logs when the connection fails.

[#9]

@jab1 

although you're probably right and i am over-reacting, remember that this isn't something that has just started to happen, it's been on-going for a long time, always with the same result, always with the same apparent cause starting things off, so, is it any wonder i get so cross over it?i will see if i get some sort of response from plusnet because i had a moan about them keep saying about getting my speed above the guaranteed minimum of 24.7mbps. the problem is, my guaranteed minimum is 31.1mbps and i find it extremely annoying that they cant get things organised so we're all on the same page. be honest, with all isps having to be more open and honest about the speed customers can expect, who in their right mind would be told they can expect between 32 and 37mbps and then settle when getting only 24.7mbps? that's a hell of a drop, like 25%! incidentally, a plusnet rep refused to get an openreach engineer visit organised because my speed was 500kbps over the guaranteed minimum but, when things were on the verge of completely collapsing, then refused to organise an engineer when my speed was 1mbps below the guaranteed minimum. i had to ask what did the actual loss of speed have to be before the visit was organised? anyway, i'll see what is said and if i get no response from plusnet, i'll post the suspicians from here and see whether they ignore it or try to do something about it. i'll let you know in a day or so.

[#10]

@prettygrim49 I don't recall seeing a recent speed-test result, but the data you have posted last night shows your connection to be in good shape (apart from the xDSL drops)

Can you post the result of a (preferably wired) test from here:Speedtest.net - The Global Broadband Speed Test , please?

[#11]

@jab1 

please note that all the speed tests i have done and presented here are with my computer connected by cable, its never on wifi. the router is just 3feet from the only BT socket in the house, and it's also only about 2 feet from the connection on my tower, so no point in using wifi.

please find attached the speed test i did just a few moments ago. please also note that this is since openreach was here just 4 days ago, again and there has been one reset/resync since that visit already when the downstream snr dropped from 7.5db to the level it's at now of 5.9db (too low, in my opinion, as it will drop lower) and the speed dropped from 39.993mbps to the level it's at now of 38.362mbps (these are the figures from routerstats). i posted yesterday figures from the router stats troubleshooting and event pages. i have attached a shot from routerstats last night as well

[#12]

@prettygrim49 That Ookla test is perfectly good for your 40/10 connection - you will never get 100% as there are overheads to be taken into consideration, and the noise margin is nothing to be concerned about - the d/s isn't a straight/perfect line, but the minor variations will have zero impact.

[#13]

@jab1 

i dont disagree with you but you are taking things as they are now and not what they will probably be in a few days time, when whatever happens on my line will happen yet again and the speed will fall away to around 31mbps, my guaranteed minimum or even lower. if things were to stay as they are or very similar, all well and good but i KNOW they wont!

incidentally, i have just had a notification from Plusnet that, after months and months of this problem continuously reoccurring, the DLM was set incorrectly. i have no idea if that is correct or not and no further details have been added to give some sort of explanation. be interesting to know what was wrong with the DLM setting and if changing it actually helps!

[#14]

I can only go on what I can see.

Be interesting to know exactly what that notification said - it may have some bearing on your xDSL drops, but I am not convinced.

[#15]

@jab1 

i certainly appreciate that. i would like to know what the DLM setting was at and what it's gonna be changed to and then, obviously, whether there's any improvement.

i'm also getting prepared for fibre TTH to be implemented in the VERY near future but it isn't with Plusnet, which is a shame. considering Plusnet is part of the BT/Openreach/Plusnet group of companies that it would be trying to force fibre TTH itself, rather than allow other companies poach customers. wait and see