Business service restricted for breaching Residential AUP???

rscott · ‎10-01-2017

Just had our service restricted for breaching the Residential AUP by making too many phone calls, which they consider 'non-personal' use!

It's a flipping business broadband account, so it is being used for non-personal use.

Have spoken to them 3 times so far, they all say something's wrong and I need to speak to business customer services, but I just end up in a call queue all the time...

Gandalf · ‎21-04-2017

Hi there,

Really sorry for the confusion.

The Acceptable Use Policy actually applies to business connections too, which is detailed here and the fair usage limits are provided here under “Call plan details”.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Townman · ‎22-08-2007

@rscott

The only statement of a usage limit seems to be the dreaded non-geographic numbers...

Non-geographical numbers (0845 & 0870)

Inclusive at all times
(Indirect access and dial-up Internet numbers are excluded)
Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies^*

Have you tried this SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers to identify alternative numbers?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Browni · ‎02-03-2016

This has been cross-posted on TBB here.

A lot more info there.

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