Connection issues

VAPWHIT · ‎17-05-2022

Hi, I have 9 plusnet accounts all with business fibre unlimited, a couple of them drop connection throughout the day meaning we cannot use our credit card machines. Some of these routers are quite old 5 years plus, could this be causing the problems ?

Have text the help with our phone number which comes back all good but our epos supplier says its a router problem.

dvorak · ‎11-01-2008

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This topic has been moved from Fibre to Business

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Gandalf · ‎21-04-2017

Hi there,

I'm really sorry to see your business connections are dropping out.

If you can PM me your account usernames, I'll be happy to take a look for you.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Townman · ‎22-08-2007

Connections can drop out at various levels - WiFi or broadband and the approach to them needs to be different.

You should start by checking the quality of the phone lines. Dial 17070 option 2 and confirm that the line is silent.

Also when the PDQs lose connection check the lights on the router and see if other internet connectivity is lost.

Sometimes the issue is the PDQ itself. My local pub’s PDQ often loses its connection whilst everything else internet related is fine.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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