Bye for now!

[#1]

Quote from: Linn

I will be joining the Service Improvement & Change team on the 8th of December.  I'd like to just say "thank you" to everyone for all your support!

Thanks Linn you've been a great asset to the team..
With your personal experience in Community, perhaps you could help persuade  the SIC team why they need to make progress on the raft of longer term problems that cause so much wasted effort for the DCT

[#2]

Linn your help when I was first connected was exemplary, enjoy your new post and take care.  Thank you!

[#3]

Best of luck with the new position Linn - it only seems like yesterday that we were welcoming you to the Forum
You'll leave some big boots (or high heels !) to fill !

[#4]

All the best

[#5]

Good luck, Linn. Enjoy your new post.

[#6]

Quote from: petecov44

Quote from: PeterLoftus Goodbye and God speed  I don't know why they say they are going. They only come back a few days later under a new title. It's all a bit tragic

That's not really what happens though, does it? It's a completely different role Linn will be moving into so she won't be posting on the Forums anywhere near as much.
Hardly tragic.

[#7]

I'd hope that the 'Service Improvement & Change team' would have a presence on the forums / social media, otherwise they're just going to be out of touch with the current customer experience and expectations or receiving watered down information 2nd or 3rd hand.

[#8]

We certainly are checking in on here Avatastic to see what's going on and what we can do to improve things.
Linn is certainly going to be a great addition to this role and hopefully you'll all see the benefits too.

[#9]

Hi Chris,
Good to see you back on the forums.
Any chance on an update on how service improvement in respect of the BNGs and service status phone line (especially during an MSO) are progressing please?
Thanks,
Kevin

[#10]

Hi Kevin,
The service status line should now be getting updated. The contact us page and service status page is also getting updated(9th December) along with Jess the Virtual Assistant.

[#11]

Quote from: avatastic

I'd hope that the 'Service Improvement & Change team' would have a presence on the forums / social media

The Forums/social media are certainly taken into account to give the Service Improvement & Change team a view of things that need improving, however, it wouldn't be possible for me to maintain the same amount of presence on here as I have done as part of the Customer Relations team.
Thanks for all your kind words everyone! Like I said, I'm sure I'll still pop in from time to time!

[#12]

Best of luck in the new role!

[#13]

Linn, hope you thrive in the new department, sorry you are leaving "the front line", you've helped so many customers, myself included 
Hope that you and yours have a very Happy Christmas and a happy and healthy New Year.

[#14]

Good Luck Linn.  Wishing you all the best in your new role