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Changes to Tickets
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Re: Changes to Tickets
24-08-2015 11:34 PM
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The transcript should be auto saved to your account, just like tickets, so they can be referred to when needed.
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3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Message 46 of 47
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Re: Changes to Tickets
28-08-2015 8:36 AM
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@mods,
This thread is somewhat going off topic, discussing the more general matter of restricted access to and use of the ticketing system as discussed elsewhere.
This thread is about a user's touch on a ticket no longer pushing the ticket to the back of the CSC queue for action. Would it be too bigger ask to have the general posts to the general thread?
One does wonder if the change (Chris Pettitt drove through the PlusNET treacle) had been done some 6, 12 or 18 months earlier, would there have been far fewer people needing to phone in asking "why has my ticket not been progressed?"? Thereby avoiding management to believe that one way of reducing call volumes was to kill off the ticketing system?
This thread is somewhat going off topic, discussing the more general matter of restricted access to and use of the ticketing system as discussed elsewhere.
This thread is about a user's touch on a ticket no longer pushing the ticket to the back of the CSC queue for action. Would it be too bigger ask to have the general posts to the general thread?
One does wonder if the change (Chris Pettitt drove through the PlusNET treacle) had been done some 6, 12 or 18 months earlier, would there have been far fewer people needing to phone in asking "why has my ticket not been progressed?"? Thereby avoiding management to believe that one way of reducing call volumes was to kill off the ticketing system?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Message 47 of 47
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