Customer Relations extended hours
Nope, wrong, they couldn't have been off many minutes because of the timings of your post and when | looked at who was on-line and when I then saw your post and when I posted. I think what you perhaps could read into my post is, that it might be a good idea to do a couple of checks at several minute intervals before assuming they'd skived off 
AFAIK they do (have to) log off sometimes to complete or check on whatever task they are dealing with 
AFAIK they do (have to) log off sometimes to complete or check on whatever task they are dealing with
so... what happened to the increase in staff promised about 5 years ago... ( Chris`s famous last words...... Give us time.... we`re getting there )..
.... and, surely, the hours after 18.00 are going to be busy (ier) because...
A.... most people work during the day, and use the internet in the evening... therefore ( faults/problems ) it would mean more phone calls at that time...
B... a smaller staff level in the early evenings will make call waiting times longer.....
ipso facto.... worse customer service is expected....
.... and, surely, the hours after 18.00 are going to be busy (ier) because...
A.... most people work during the day, and use the internet in the evening... therefore ( faults/problems ) it would mean more phone calls at that time...
B... a smaller staff level in the early evenings will make call waiting times longer.....
ipso facto.... worse customer service is expected....
