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Home Phone price changes - May 2013

alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: Home Phone price changes - May 2013

How is it false advertising not to say something is not included? Caveat Emptor! If it doesn't say something is included then one mustn't  assume that it is.
Update: Sorry I  missed the point. Broadband+Calls and Fibre+Calls paid monthly includes weekend but not evening calls. It is being claimed that LRS does not buy the equivalent of 12 x monthly payments at the normal rates. If so then I agree this is bad. Maybe not false advertising but definitely sneaky and not what one expects from good 'ole honest Plusnet.
Further Update:
It is so. Buried deep in the Ts&Cs "Line Rental Saver taken out on/before 7th May 2013 includes evening and weekend landline calls as standard, Line Rental Saver taken out on/after 8th May 2013 includes no calls as standard."
http://www.plus.net/info2/legal/index.html#line_rental_saver
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,932
Thanks: 5,023
Fixes: 317
Registered: ‎04-04-2007

Re: Home Phone price changes - May 2013

Could be clearer I agree. I'll run it by our Marketing bods ...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵