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Home Phone price changes - May 2013
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Re: Home Phone price changes - May 2013
29-07-2013 6:16 PM
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How is it false advertising not to say something is not included? Caveat Emptor! If it doesn't say something is included then one mustn't assume that it is.
Update: Sorry I missed the point. Broadband+Calls and Fibre+Calls paid monthly includes weekend but not evening calls. It is being claimed that LRS does not buy the equivalent of 12 x monthly payments at the normal rates. If so then I agree this is bad. Maybe not false advertising but definitely sneaky and not what one expects from good 'ole honest Plusnet.
Further Update:
It is so. Buried deep in the Ts&Cs "Line Rental Saver taken out on/before 7th May 2013 includes evening and weekend landline calls as standard, Line Rental Saver taken out on/after 8th May 2013 includes no calls as standard."
http://www.plus.net/info2/legal/index.html#line_rental_saver
Update: Sorry I missed the point. Broadband+Calls and Fibre+Calls paid monthly includes weekend but not evening calls. It is being claimed that LRS does not buy the equivalent of 12 x monthly payments at the normal rates. If so then I agree this is bad. Maybe not false advertising but definitely sneaky and not what one expects from good 'ole honest Plusnet.
Further Update:
It is so. Buried deep in the Ts&Cs "Line Rental Saver taken out on/before 7th May 2013 includes evening and weekend landline calls as standard, Line Rental Saver taken out on/after 8th May 2013 includes no calls as standard."
http://www.plus.net/info2/legal/index.html#line_rental_saver
Message 61 of 62
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Re: Home Phone price changes - May 2013
30-07-2013 1:08 PM
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Could be clearer I agree. I'll run it by our Marketing bods ...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 62 of 62
(852 Views)
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