Home Phone price changes - October 2012
It did here Jim http://community.plus.net/forum/index.php/topic,108307.0.html 
well an email with similar headers anyway, so that's what could have happened to the OP's mail. I'm not sure what the legal position would be here but I would say that PN could not enforce the rise on customers whose mail had gone to SPAM.
well an email with similar headers anyway, so that's what could have happened to the OP's mail. I'm not sure what the legal position would be here but I would say that PN could not enforce the rise on customers whose mail had gone to SPAM.
Thanks for that 
I have not had an email telling me about price increases.
I thought I had signed a contract and had fixed my price for a set time. Clearly Orange and O2 are not the only companies that raise prices during a contract. I have since cancelled contracts with O2 and will cancel with Orange in the next few months once my term has come to an end. Telecommunication companies need to wise up to the fact that they are really upsetting their customers in this way. I understand the need to increase prices, but this should happen at the END of a contract period and not in the middle.
I had thought I had found a good company that would service my needs for many years to come with Plusnet. If my costs are raised mid contract then this will not be the case and I will not only cancel as soon as I can but also will make a point of shouting from the roof tops "DONT SIGN UP WITH PLUSNET'.
I am in a new FTTC area and many of my neighbours are thinking of extra fast broadband - up until now I had mentioned Plusnet. Now I probably will not.
Putting up prices will lose Plusnet business- it is a very poor decision.
I thought I had signed a contract and had fixed my price for a set time. Clearly Orange and O2 are not the only companies that raise prices during a contract. I have since cancelled contracts with O2 and will cancel with Orange in the next few months once my term has come to an end. Telecommunication companies need to wise up to the fact that they are really upsetting their customers in this way. I understand the need to increase prices, but this should happen at the END of a contract period and not in the middle.
I had thought I had found a good company that would service my needs for many years to come with Plusnet. If my costs are raised mid contract then this will not be the case and I will not only cancel as soon as I can but also will make a point of shouting from the roof tops "DONT SIGN UP WITH PLUSNET'.
I am in a new FTTC area and many of my neighbours are thinking of extra fast broadband - up until now I had mentioned Plusnet. Now I probably will not.
Putting up prices will lose Plusnet business- it is a very poor decision.
Quote from: Bob Hi all,
This is an update to the notices we've been sending over recent weeks advising customers that we'll be making some price changes to our Home Phone service towards the end of October.
Due to an error, some customers did not receive the communication we sent detailing the changes to our Home Phone, line rental and call plans. We're going to contact these customers this week and, to ensure everyone has had the necessary advance notice, we'll be postponing the price changes for all customers until mid-November 2012.
Apologies for the confusion and sorry for the concern caused to any of you who didn't receive the initial notice.
Please, note that we will *not* be sending another email to those who've already been advised of the changes.
Thanks.
Moderators: can I suggest this topic is locked with a link to the new topic
