Home Phone price changes - October 2012
Just caught up on the last few day's posts ...
Not sure what you're getting at here? Line Rental Saver is the equivalent of £9.49/mnth. On or shortly after 28th October it will increase to £10.49. Anybody who registers before 28th October will pay the *current* annual charge of £113.88. Those registering/renewing after 28th October will pay £125.88.
The last part refers to the fact that I am due to switch to PlusNet on Tuesday and was only informed of the price rise yesterday (Thurs).
It's in the terms here and will be made more prominent during the signup journey etc. 30'ish days before the changes are due.
... and Sky's and Talk Talk's
They're still being sent. Another 44,000 or so went out today.
Yes, I believe BT's prices are going up again in January.
No plans to do so.
Quote from: WTF I'm afraid that, according to the e-mail I have from customer services, Bob is wrong and people who have paid for the Line Rental Savers will have to pay an additional charge.
I've e-mailed customer services for clarification, but their original answer was pretty clear:
Quote I must confirm that the price increase will affect all Plusnet customers, including those who are still in the process of waiting for their account to be activated
Not sure what you're getting at here? Line Rental Saver is the equivalent of £9.49/mnth. On or shortly after 28th October it will increase to £10.49. Anybody who registers before 28th October will pay the *current* annual charge of £113.88. Those registering/renewing after 28th October will pay £125.88.
The last part refers to the fact that I am due to switch to PlusNet on Tuesday and was only informed of the price rise yesterday (Thurs).
Quote from: WTF PlusNet website STILL shows the £9.49 price and a search of the website finds absolutely nothing about the forthcoming price rise.
It's in the terms here and will be made more prominent during the signup journey etc. 30'ish days before the changes are due.
Quote from: Petard Anyone else smell a smell?
It looks as if the explanation I was asking for earlier today is that PN's prices are being aligned with BT's.
... and Sky's and Talk Talk's
Quote from: JonJon I am a home phone customer, but don't seem to have received the email.
They're still being sent. Another 44,000 or so went out today.
Quote from: KevinG I might be wrong, but I thought from previous postings that Plusnet's new pricing (from October 2012) had been aligned with BT's current pricing - but that is due to go up in January so will leave Plusnet cheaper.
Yes, I believe BT's prices are going up again in January.
Quote from: glloyd PN may make another increase in January.
No plans to do so.
The reason behind the buying of Plusnet was to enable BT brand to continue to be sold at a premium price to those who just go to BT and don't look elsewhere. Then for those that do look around to have a subsidiary that competed with TalkTalk and Sky on price.
I can't see any logic behind either the conspiracy theory that Plusnet will be fully absorbed nor that they will put up their prices again in January. Neither would make commercial sense.
I can't see any logic behind either the conspiracy theory that Plusnet will be fully absorbed nor that they will put up their prices again in January. Neither would make commercial sense.
Hi Derek, Sorry if I misunderstood you.
You can take Line Rental Saver at any point up until the day before your bill is due to stop the monthly amount being charged.
So if your bill is normally produced on the 19th of each month, You can call and move over to LRS on the 18th. Your next bill(the next day in this case) will not produce a monthly line rental charge.
Hope that is the info you were looking for.
Quote from: derek268 what would be the cut off time for a monthly line rental charge NOT to appear on the next bill?
You can take Line Rental Saver at any point up until the day before your bill is due to stop the monthly amount being charged.
So if your bill is normally produced on the 19th of each month, You can call and move over to LRS on the 18th. Your next bill(the next day in this case) will not produce a monthly line rental charge.
Hope that is the info you were looking for.
Quote from: Bob
Quote from: Petard Anyone else smell a smell?
It looks as if the explanation I was asking for earlier today is that PN's prices are being aligned with BT's.
... and Sky's and Talk Talk's
That may be so, Bob, – and it's a disappointingly oblique way of saying "You're right" – but it doesn't answer my subsequent question, which was "Why?"
The cure for speculation ('conspiracy theories', if you like, though that seems to me to be rhetorical overstatement) – the cure is information. People like to understand what is going on. If they don't know, they will speculate.
You are asking us to trust you, to have faith in what you say, but you come over as not being straightforward. You won't answer certain questions, even with an "I don't know; only the big cheeses know that, and they won't tell me", which makes it look as if you have something to hide. This is an above-inflation price rise, and the second one in less than a year (as was the previous rise). We all know it's a rise, you all know it's a rise, yet you call it a 'change', an 'update'.... This mealy-mouthedness seems unwise – and doesn't square with the straight-talking-Yorkshire-bloke image you want to project.
Would you trust someone who called a 'rise' a 'change'?
Looks like it could be a fine cut for me.
How much before I wonder
Quote You're already signed up to Line Rental Saver.
This is due to expire on 07-01-2013. We'll contact you before this to let you know when you can renew the offer.
How much before I wonder
Thanks for your reply, Bob. Most of my questions are already in this thread, with the context that led to my posing them. It would make a long posting if I were to gather all that together here.
I think it's important to point out that if subscribers are perturbed by an apparent change in the PN ethos, that is an oblique compliment to you, a measure of how successful it's been.
I have read every line in this thread, and I am now persuaded that PN will likely live on as a company, probably with the same staff in the same offices etc. – but I also have the impression it is now dancing strictly to BT's tune, and so the PN I signed up with 6 years ago no longer really exists. (As owners of the business, BT can, of course, do what they please with it.)
It seems to me that in those 6 years both line rental and call charges have well outpaced inflation. This is a puzzle, because we're talking about the Plain Old Telephone Service, which technological advances should make cheaper, one might hope. Over the same period, in common with many other households, we here at Petard Towers have been using POTS less and less, since other channels have taken over. I see our recent average has dropped to perhaps 50 mins/month of included calls. Divided into line rental, that comes to 26p/minute, which is pretty steep. Were the line not needed for broadband, we would have let it go some time back. Roll on 4G routers?
There. I've had more than my say – and spent too long in this thread. Bye for now.
I think it's important to point out that if subscribers are perturbed by an apparent change in the PN ethos, that is an oblique compliment to you, a measure of how successful it's been.
I have read every line in this thread, and I am now persuaded that PN will likely live on as a company, probably with the same staff in the same offices etc. – but I also have the impression it is now dancing strictly to BT's tune, and so the PN I signed up with 6 years ago no longer really exists. (As owners of the business, BT can, of course, do what they please with it.)
It seems to me that in those 6 years both line rental and call charges have well outpaced inflation. This is a puzzle, because we're talking about the Plain Old Telephone Service, which technological advances should make cheaper, one might hope. Over the same period, in common with many other households, we here at Petard Towers have been using POTS less and less, since other channels have taken over. I see our recent average has dropped to perhaps 50 mins/month of included calls. Divided into line rental, that comes to 26p/minute, which is pretty steep. Were the line not needed for broadband, we would have let it go some time back. Roll on 4G routers?
There. I've had more than my say – and spent too long in this thread. Bye for now.
just to add - although I picked this up at the Usergroup Forums Bob also said the same thing here http://community.plus.net/forum/index.php/topic,107819.msg920569.html#msg920569 but it wasn't too obvious unless you read every word carefully - like I didn't 