New virtual assistant - ask Jess
It looks like 'Jess' has come straight from the training course that the other support staff who reply to customer service tickets have been on !
i.e. don't read the question, pick one word from it, and then match that word to a random scripted reply that barely relates to what was asked.
I suppose at least 'spraxyt' got a reply in less than the usual 4 or 5 days.
I asked what she really looked like - she told me to look above as it was a recent photograph 
"........as it's not help & support which is the aim of this." Eh! I thought the Help Assistant was Help and Support 
Even so, it might help to make it all the more believable. So far, I'm on the fence
Ok, I'm at the main Help and Support page.
She still won't say how old she is, and she still didn't know how old Plusnet is - fast learner obviously
I asked her if she was as pretty as her picture, she replied "Beauty is in the eye of the beholder"
Nice one.
I asked "How do I change the password on the TG582n", she tried to send me to the Member Centre. I've replied "I've asked about the TG582n".
I go to the Router Guides page, and ask the same question and get the same answer about the Member Centre, so I've replied "I'm on the Router Guides page, your answer should be in the context of that page and should have picked up TG582n in my question as well"
I asked "How do I add a new user to the TG582n", the reply was "For help and information on the Technicolor 582n router, please see our Router guides. Well at least that was a link. My reply was "You should have realised I'm already on that page."
I asked "I have a dropping connection, what can I do?" Answer "I'm sorry to hear you're having trouble with your broadband. Please use our Broadband Troubleshooter to test your line and report this to our Faults team". OK.
Your Question: Where do I find my Current Line Speed? or Your Question: "Current Line Speed" <note the quotes>
"To get the best out of your broadband, please see our speed tips guide. If you'd like to find out more about how broadband speeds works, check out our broadband speed basics page. If this isn't what you're looking for, please reword your question so I can help you."
Whilst it sent me to a sensible page, it wasn't helped by the fact that the page refers to High Speed Broadband instead of Current Line Speed
I asked "I have lots of errors on my line, what can I do?" Answer "Unfortunately, I’m not sure what you’d like to know. Could you please reword your question? A short sentence or a few key words will usually help." so I then asked "Errors on line" Answer "If you're having problems getting online, please see our Broadband Troubleshooter. If this isn't what you're looking for, please reword your question so I can help you." So I the asked "Line Errors" Answer "Unfortunately, I’m not sure what you’d like to know. Could you please reword your question? A short sentence or a few key words will usually help". So I gave up on that one.
I asked "Noisy Line" Answer "For help dealing with interference, take a look at our page on improving your wireless signal. If this isn't what you're looking for, please reword your question so I can help you. So I asked "Noise on Line" and "Line Noise" and got the same daft answer. This reminds me of one user who had a dropping connection who was connected by ethernet (and had said so) and was told by a CSC agent that his wireless signal was the problem and he needed to connect by Ethernet.
At least she didn't pop up when I got to the Advanced Settings page - Getting too difficult now I expect
Then I tried -
Your Question: "What is DLM?"
"For information about DLM (Dynamic Line Management), take a look at our Broadband terminology guide. If this isn't what you're looking for, please reword your question so I can help you."
Blimey, must have switched off the computer that some CSC agents may use and perhaps asked someone.
So about 3/10 all together. End of session Report - Must try harder
[coat]
Even so, it might help to make it all the more believable. So far, I'm on the fence
Ok, I'm at the main Help and Support page.
She still won't say how old she is, and she still didn't know how old Plusnet is - fast learner obviously
I asked her if she was as pretty as her picture, she replied "Beauty is in the eye of the beholder"
Nice one.I asked "How do I change the password on the TG582n", she tried to send me to the Member Centre. I've replied "I've asked about the TG582n".
I go to the Router Guides page, and ask the same question and get the same answer about the Member Centre, so I've replied "I'm on the Router Guides page, your answer should be in the context of that page and should have picked up TG582n in my question as well"
I asked "How do I add a new user to the TG582n", the reply was "For help and information on the Technicolor 582n router, please see our Router guides. Well at least that was a link. My reply was "You should have realised I'm already on that page."
I asked "I have a dropping connection, what can I do?" Answer "I'm sorry to hear you're having trouble with your broadband. Please use our Broadband Troubleshooter to test your line and report this to our Faults team". OK.
Your Question: Where do I find my Current Line Speed? or Your Question: "Current Line Speed" <note the quotes>
"To get the best out of your broadband, please see our speed tips guide. If you'd like to find out more about how broadband speeds works, check out our broadband speed basics page. If this isn't what you're looking for, please reword your question so I can help you."
Whilst it sent me to a sensible page, it wasn't helped by the fact that the page refers to High Speed Broadband instead of Current Line Speed
I asked "I have lots of errors on my line, what can I do?" Answer "Unfortunately, I’m not sure what you’d like to know. Could you please reword your question? A short sentence or a few key words will usually help." so I then asked "Errors on line" Answer "If you're having problems getting online, please see our Broadband Troubleshooter. If this isn't what you're looking for, please reword your question so I can help you." So I the asked "Line Errors" Answer "Unfortunately, I’m not sure what you’d like to know. Could you please reword your question? A short sentence or a few key words will usually help". So I gave up on that one.
I asked "Noisy Line" Answer "For help dealing with interference, take a look at our page on improving your wireless signal. If this isn't what you're looking for, please reword your question so I can help you. So I asked "Noise on Line" and "Line Noise" and got the same daft answer. This reminds me of one user who had a dropping connection who was connected by ethernet (and had said so) and was told by a CSC agent that his wireless signal was the problem and he needed to connect by Ethernet.
At least she didn't pop up when I got to the Advanced Settings page - Getting too difficult now I expect
Then I tried -
Your Question: "What is DLM?"
"For information about DLM (Dynamic Line Management), take a look at our Broadband terminology guide. If this isn't what you're looking for, please reword your question so I can help you."
Blimey, must have switched off the computer that some CSC agents may use and perhaps asked someone.
So about 3/10 all together. End of session Report - Must try harder
[coat]
The bit below may be wasted space as well I haven't done a Firebug on it yet .......!
Hmm. it could all be double dutch. [coat].
I haven't done a Firebug on it yet .......!Hmm. it could all be double dutch. [coat].
