Peak time latency spikes

[#1]

i am having problems on ptw-ag04 gateway as well 

Needing to gateway hop most nights is now becoming very frustrating
Regards
Mike

[#2]

@IT Works
have a look here (https://community.plus.net/forum/index.php/topic,112512.msg964919.html#new) I did a lot of g/w jumping earlier and did a speed test on each.

[#3]

Thanks for that Hairy Biker, will see if i can get on a better gateway
Edit : now on pcl-ag08 , back to normal

Regards
Mike

[#4]

ptw-ag04 19:30

ptw-ag02 19:36

[edit, better speedtest on ptw-ag02]

[#5]

I already have a problem with my connection as speeds seem lower than my line should support, and now this...!?
I have noticed that there are slowdowns in the evenings, and that I have had trouble with online gaming (last Wednesday as I only do this once a week) with a lot of lag and sky high latency/packet loss.
Having done a few tests it appears that it is now starting to slow this evening as well.  The speed seems to be remaining fairly stable, although the latency is increasing.  My usual ping is <20ms it is now >40, jitter is normally 0ms and is now 4-8ms.  Whilst not high, there are definate spikes.
I've had a TBB monitor running since this morning, but as I have a static IP if I need to jump to a different gateway, I will have to start a new monitor.  Obviously I could pay for a static IP, but I don't see why I should to 'assist' problem solving.  I am happy to monitor this issue, but don't see that I should have to pay for the privilege.  If PN want to sort me a static IP that would make the monitor work all the time via my router then I can leave it running 24/7.
Also, whilst I know how to get in to my router and soft reboot to gateway hop, I'm sure a vast majority of PN users have no idea how to get into their router, what packet loss is or what problems high latency can bring.  They probably just accept slow page load times and lots of buffering as the norm.  It is simply not acceptable that users have to manually force the router to a different gateway, and even then this is not a guarantee that it will work. 
I appreciate that PN are trying to resolve this issue, but at the end of the day if we are having to do legwork and keep bouncing oursleves around the network, what exactly are we paying for?
Hopefully this can be resolved, along with my other issue, quickly, otherwise I suspect I'll leave PN and go back to my old provider.
Here is my TBB monitor:
<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/85ca75bd26fea48b3ecf7a9d8017c56a.html"><img alt="My Broadband Ping - austinsom" src="http://www.thinkbroadband.com/ping/share-thumb/85ca75bd26fea48b3ecf7a9d8017c56a.png" /></a>
and a pingtest result:

I am currently on gateway pcl-ag01
I am going to try some online gaming (xbox), but will keep a computer open nearby so I can upadte with info if necessary.  For some reason pathping and tracert time out - I do wonder if this is due to the TBB monitor?
For some reason the forum pages are really slow and I have had to reload and paste this response about 5 times - not sure if the issues are related but this is also very frustarting!

[#6]

Bt wholesale speedtest for this evening

[#7]

Tracert lag showing this 8:30 ping shoots sky high! mid game in DOTA 2
Hop IP Address Host Name Response Time
=== ========== ========= =============
1 192.168.1.254 dsldevice.lan 31 ms
2 195.166.128.189 lo0-central10.pcl-ag08.plus.net 19 ms
3 84.93.249.232 link5-central10.pcl-gw01.plus.net 20 ms
4 212.159.1.12 xe-2-2-0.pcl-cr01.plus.net 181 ms
5 195.166.129.7 ae2.pcl-cr02.plus.net 181 ms
6 195.166.129.6 ae2.pcl-cr01.plus.net 185 ms
7 195.166.129.0 ae1.ptw-cr01.plus.net 180 ms
8 212.58.239.6 kingston-gw.thdo.bbc.co.uk 184 ms
9 No reply from host
10 132.185.254.46 ae1.er01.rbsov.bbc.co.uk 210 ms
11 132.185.255.60 183 ms
12 212.58.241.131 virtual-vip.thdo.bbc.co.uk 181 ms
Trace complete

[#8]

Really bad this evening on pcl-ag08 - iPlayer is unusable.

$ ping bbc.co.uk
PING bbc.co.uk (212.58.241.131) 56(84) bytes of data.
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.241.131): icmp_req=1 ttl=245 time=196 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.241.131): icmp_req=2 ttl=245 time=196 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.241.131): icmp_req=4 ttl=245 time=197 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.241.131): icmp_req=5 ttl=245 time=184 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.241.131): icmp_req=6 ttl=245 time=181 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.241.131): icmp_req=7 ttl=245 time=183 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.241.131): icmp_req=8 ttl=245 time=184 ms
^C
--- bbc.co.uk ping statistics ---
9 packets transmitted, 7 received, 22% packet loss, time 8007ms
rtt min/avg/max/mdev = 181.459/189.066/197.015/6.644 ms
Bob

[#9]

Two gateway hops later and now connected to ptn-ag04 which seems better:


although up speed has taken a big hit (1/3rd of total speed).
Just about to try xbox 360 online to see how lag impacts it.
This should not be necessary...

[#10]

20CN, 'ptn-ag04'
No drop in speed (running > 95% of profile), pingtest not gone up at all, no drops outs or stalling, TBB graph looks clean. 

[#11]

I got on to gateway pcl-ag08 at 7.30 pm and it was fine ( see my previous post)
Fast forward to an 1hr and 20 mins later and its terrible  

Regards
Mike

[#12]

still ok on ptw-ag02, been on this gateway for 90mins

[#13]

ag04 seems like a good one atm

[#14]

@austinsom
The TBB graph you linked shows a stable minimum latency circa 40ms. Your recent ping test shows 21ms. Such a big change from a gateway hop is unusual. If you could delete your old TBB monitor and start a new one and post that later I'm sure it would be of interest.
@Joopzor
Which ag04 is that, there's more than one 

[#15]

This is the ag04 iam connected 2
2 195.166.128.194 lo0-central10.ptw-ag04.plus.net 15 ms