Peak time latency spikes
Im on pcl-ag01. since connecting to that one my speeds have been almost near normal but earlier on before i gateway hopped pcl-ag08 was painfully slow 
theoddbot: That's a good point. I'll get something put out tomorrow.
Quote from: theoddbot Most importantly, when are you going to put this on your system status page and make it a known and official problem that's being investigated?
Why isn't it also shown on the "Priority Problems" page - http://www.plus.net/support/service/problems/index.php ?
Is this NOT a problem, or is it NOT a priority ?
So, finished my gaming session on the xbox, and sadly must report that lag was really bad, almost unplayable at times - the TBB monitor shows high spikes thrughout most of the time I was online. WHilst the average was acceptable it is the spikes that do the damage and also the packet loss at the start of the session didn't help.
This all smacks of what happened at an old ISP. The problem was very similar to this and was never sorted properly whilst I was waiting, which was at least 6 months.
Whilst I appreciate that the staff at Plusnet are trying to do their best to resolve this issue, the fact of the matter is the broadband service does not currently fit the product it is sold as on the sites homepage which is as 'reliable' broadband. In my experience so far it has been anything but - you certainly cannot rely on it at peak times. This needs to be sorted, and quickly, or people will vote with their feet. I am already thinking it's MAC time and I have been with PN less than a month and the ongoing fault, coupled with this has really made me think it just isn't worth the hassle.
If there was a discount for managing your own congested gateway then fine, but there isn't. I'm sure there should be some sort of software algorithm that should flip you around automatically when congestion becomes a problem, I'm sure it wouldn't be that hard to do as the current situation is plainly wrong and cannot be allowed to go on. After all, if an IT consultant was being paid to do all this fault finding, they'd be off to Barbados for a few weeks after it all. However we are paying to put up with slow service speeds, a fault that isn't getting fixed and also to do our own fault finding and analysis. Something is very wrong with this picture.
This evenings stats from me:
<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/0cde42ce765489e8a0e9ad1cfb267aeb.html"><img alt="My Broadband Ping - austinsom" src="http://www.thinkbroadband.com/ping/share-large/0cde42ce765489e8a0e9ad1cfb267aeb.png" /></a>
Speeds and ping on 'instant tests' seem to be more or less pack to normal:
Gateway is: ptn-ag04
Even the forum isn't working properly!
This all smacks of what happened at an old ISP. The problem was very similar to this and was never sorted properly whilst I was waiting, which was at least 6 months.
Whilst I appreciate that the staff at Plusnet are trying to do their best to resolve this issue, the fact of the matter is the broadband service does not currently fit the product it is sold as on the sites homepage which is as 'reliable' broadband. In my experience so far it has been anything but - you certainly cannot rely on it at peak times. This needs to be sorted, and quickly, or people will vote with their feet. I am already thinking it's MAC time and I have been with PN less than a month and the ongoing fault, coupled with this has really made me think it just isn't worth the hassle.
If there was a discount for managing your own congested gateway then fine, but there isn't. I'm sure there should be some sort of software algorithm that should flip you around automatically when congestion becomes a problem, I'm sure it wouldn't be that hard to do as the current situation is plainly wrong and cannot be allowed to go on. After all, if an IT consultant was being paid to do all this fault finding, they'd be off to Barbados for a few weeks after it all. However we are paying to put up with slow service speeds, a fault that isn't getting fixed and also to do our own fault finding and analysis. Something is very wrong with this picture.
This evenings stats from me:
<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/0cde42ce765489e8a0e9ad1cfb267aeb.html"><img alt="My Broadband Ping - austinsom" src="http://www.thinkbroadband.com/ping/share-large/0cde42ce765489e8a0e9ad1cfb267aeb.png" /></a>
Speeds and ping on 'instant tests' seem to be more or less pack to normal:
Gateway is: ptn-ag04
Even the forum isn't working properly!
