Please don't post - I can't get on the website tonight 27th Jan

[#1]

http://usertools.plus.net/status/archive/1390822390.htm

Quote

Planned Website and Internal Systems Maintenance - Mon 27th Jan 11.00pm-Tue 28th Jan 6.00am Portal Posted on: Monday 27 January 2014, 11:33 When is this work happening? Overnight tonight into tomorrow morning, Tuesday 28th January. What does it affect? Access to our website and internal systems. How long will it take? About seven hours. What does the work involve? We're rolling a number of system updates and improvements. Am I likely to notice the work? You may do, yes. Our website will be unavailable between 11:00pm tonight through to 6am tomorrow morning (Tuesday 28th) and holding pages will be in place. Our customer support centre will have limited access to customers' account details during this time. Is there anything else I need to know? No. Kind regards, Matt Taylor Customer Support

[#2]

Suggestion: Could the holding page that is put in place have a link to http://usertools.plus.net/status/archive/1390822390.htm

[#3]

Not a bad idea, but not currently possible at the moment. The current holding page does have links to community and other places where the service status is linked from though?

[#4]

Could a SMF announcement be put in place for the duration?

[#5]

Potentially, but to be honest I'm struggling to see the need. We do rollouts like this every 3 weeks or so and the time we're doing it should mean not many people are affected anyway.

[#6]

Yes and every time we end up replying to posts with links to the service status announcement - hence Jim's post. I was hoping that something could be done to better inform users when the holding page is in place as it's obvious the majority of users pay no attention to the service status announcements beforehand and then when its down they can't access http://status.plus.net

[#7]

Any reason why the site is down tonight?

[#8]

Indeed it is
Have I missed a status RSS?

[#9]

Nope, emergency maintenance so wasn't something planned: http://community.plus.net/forum/index.php/topic,123185.0.html