Plusnet get a new CEO - Andy Baker
Well, the guy has been in place for 5 months now and nowt much appears to have happened?
If he is going to stay then this page needs updating.
M
If he is going to stay then this page needs updating.
M
Knowing PlusNet they will update it after he has left. 
Cynic 
Quote from: Midnight Knowing PlusNet they will update it after he has left.
There's optimism for you, thinking PN will update ... well anything.
False promises, as still no update.
Yet PlusNet, are encountering more issue(s) since his arrival
Is that a coincidence or not ?
Yet PlusNet, are encountering more issue(s) since his arrival
Is that a coincidence or not ?
Is it under 30 minutes at peak times? Not good enough yet!
Quote from: Chris Encountering more issues since his arrival? I'd completely disagree, the call answer rate has improved
Yep, rather than waiting for OR to not turn up to an appointment you don't bother booking them anymore.
Quote We're making huge strides on automating the provisioning processes
By peering with partners who enforce censorship on us or route internal to the UK traffic overseas so it can be snooped on.
Quote there are many changes to our network and infrastructure happening to improve performance and stability
We need some proof things are changing Chris, not empty words.
Quote from: avatastic Is it under 30 minutes at peak times? Not good enough yet!
You didn't quote the whole sentence - Chris acknowledges that it isn't good enough
Quote from: avatastic Yep, rather than waiting for OR to not turn up to an appointment you don't bother booking them anymore.
Chris didn't say that the provisioning process was actually in production yet... Have to say though that there are a number of PN responses saying that they didn't place an order correctly but none acknowledging this as a endemic problem - Each case reads as a one off.
Quote from: avatastic By peering with partners who enforce censorship on us or route internal to the UK traffic overseas so it can be snooped on..
You, of course, have proof of this accusation, or are they just empty words
Proof of snooping? Other than GCHQ's admission that traffic that goes outside the UK is theirs to snoop on and traffic going via level3.net seems to conveniently always go via France?
Proof of censorship? Try visiting thepiratebay.se
Proof of censorship? Try visiting thepiratebay.se
Quote from: Chris Encountering more issues since his arrival?
Perhaps you are forgetting a more recent thread to which you stated
Quote from: Chris Well, lets keep this constructive.
How about making a poll or something similar of the things you'd either like to see or things you'd like to see improving/fixing?
Even though we are still currently waiting for the promised updates etc
Quote from: Chris I'm not in a position to provide dates/times of when any such conversations will be held or with the relevant people.
We'll take the feedback on board though and I'll continue to push on this so that we come back to you with something.
You have had since December to feed us updates as requested by several members on several occasions
Quote from: Chris It was Chris Parr to whom I think you're quoting there - he isn't in the office at the moment.
All I'm going to say is, leave it with us and I'll ensure that we get something out for you all. I'm not on a position to make any hard and fast promises but I do want something for you all to see what it is we're doing and what the plan of action is. This is something that all of us here want for you all, I'm just sorry it's taken this long, so far.
When in fact you do not know whom I was referring to, despite your name in the direct quote in the preceding post, & clearly could not remember what you typed
Hence my response
Quote from: TORPC Cheers Chris (Conficius) as there are many a Chris in PN Towers 
As you have also recognised how long this has taken to date, (Only hope is that, the other parties, yet to be spoken with) DO NOT DRAG IT OUT any longer than required
<snip>
No offence, however when DCT do not know what they have already stated, & think the quote was from someone else on his team, then until Andy Baker materialises & proves what is going on then, I for one will be treating this as empty promises
Others have clearly stated
Quote from: avatastic
Quote from: Midnight Knowing PlusNet they will update it after he has left.
There's optimism for you, thinking PN will update ... well anything.
Quote from: TORPC
Quote from: Chris Encountering more issues since his arrival?
Perhaps you are forgetting a more recent thread to which you stated
Quote from: Chris Well, lets keep this constructive.
How about making a poll or something similar of the things you'd either like to see or things you'd like to see improving/fixing?
Different Chris
Although I'm not sure why the quote means that things are worse? Yes we acknowledge that things break or need improvement, we'd be very naive as a business if we thought everything was great and couldn't possibly get better.
Quote from: TORPC
Quote from: Chris I'm not in a position to provide dates/times of when any such conversations will be held or with the relevant people.
We'll take the feedback on board though and I'll continue to push on this so that we come back to you with something.
You have had since December to feed us updates as requested by several members on several occasions
Just because you haven't heard back doesn't mean we've done nothing with the feedback. Unfortunately there are always things that we *need* to do that might take precedence over some other improvements/changes. I want to try and give visibility of some of these but I'm not going to make any promises on that.
What the [censored] have level 3 got to do with you censoring thepiratebay.se? Or have you quietly ignored that point?
