Pricing/Terms changes - October 2013

[#1]

Have I got this right then?... If you're currently on Value at £6.49, this will go up to £6.49 + £1.50 = £7.99.
But if you change to Essentials at £5.99 (contracted), there will be no additional charge - a saving of £2.00.
So is there any reason not to switch to Essentials, and why is PN so keen to get everyone off Value - what's the catch?

[#2]

Quote

what's the catch?

As I understand, if you change to Essentials ( or Unlimited ) without having your phone with PN then you will pay an extra £2.50.i.e £8.49 for Value.

[#3]

Quote from: newlay

Really unimpressed with the way Plusnet seems to have done this. Whilst I respect Plusnet's right to change their prices with warning, this smacks of deliberately trying to hide it. I've received an email today which in the main section, states: "What does this mean for me? You don't need to do a thing. These changes will come into effect from 1st October 2013 and will not have any effect on your monthly subscription costs." Yet in the small text below that it's presumably hoped I don't read: "As of 1st October, a £1.50 surcharge will apply to broadband only subscriptions (where line rental and calling plans are not held with Plusnet)." Anyone official care to comment on why I've (presumably) been lied to in the main text?

I've seen this type of thing before,all it does is fuel suspicion and motives' as is the case here.
people on bt basic are going to be little better off with the hikes if they take broadband as the benefits of reduced line rental is eaten into.if you take into the costs of going over £4.50 worth of inclusive calls a quarter there isn't any.

[#4]

Hey guys,
We consider the increase of the cessation charge to be a detrimental contract change, hence the footer on the emails saying:

Quote

If, as a result of the changes in this email, you decide to terminate your affected service(s), you may do so without incurring the Early Termination Charge(s) that may otherwise be payable. If you wish to exercise this right you must contact us within 10 days of receiving this notification. You will still be liable for service charges up to the date of termination.

[#5]

My line rental saver runs out on the 5/12/13. Last year I renewed it early in September and paid the September price avoiding the October price hike. If I stay with PN can I again pay the annual line rental saver early at the present price and avoid the increase?  I think you could renew up to 3 months in advance.

[#6]

You still can - I have a 7 day window to do mine 

[#7]

Quote from: Estragon

Quote from: Bob @Estragon, I need to get clarification on what you've pointed out. By definition LLU SMPF migrations require a MAC, so the second clause isn't entirely clear. I've a feeling that we may not charge for a full MPF migration either if I'm honest. It might only apply if moving away from BT's network i.e. to Virgin. You almost certainly won't be charging for a migration to full MPF so long as the gaining ISP does it correctly, as OR won't be charging you. If they don't do it correctly, which has been known, then OR will charge you so you are entitled to pass on that charge.  However it causes really nasty PR, and very hard for you to show it is the new ISP's responsibility.

You're right, we don't charge. I'll ask somebody to add something about LLU migrations under the 'don not apply bit'. Unlikely to be an immediate thing though. The copy is nothing new and has been lifted straight from the cessation fee guidance here.

Quote from: Razer

Yet to receive any email, but I'll say it now, this is another reason from me to leave the service when my contract is up. I'm really angry that you are changing the terms of a contract already agreed upon. It's underhand in my view.

Sorry you feel that way. We've tried to give people as much notice as we can.

Quote from: Scribe

Have I got this right then?... If you're currently on Value at £6.49, this will go up to £6.49 + £1.50 = £7.99.

If you don't have phone, yes.

Quote from: Scribe

But if you change to Essentials at £5.99 (contracted), there will be no additional charge - a saving of £2.00.

No, if you still don't take phone you will pay a £2.50 surcharge following the changes that were described in the thread here.

Quote from: Salmo

My line rental saver runs out on the 5/12/13. Last year I renewed it early in September and paid the September price avoiding the October price hike. If I stay with PN can I again pay the annual line rental saver early at the present price and avoid the increase?  I think you could renew up to 3 months in advance.

Yes, as long as you renew prior to October 1st then you'll be fine.

[#8]

Hi Kelly
Thanks for the info , i have not seen that email footer as i am yet to get the email.
I spoke to support to ask if this resulted in a material disadvantage, the agent , spoke to a supervisor, and the response i get back was very very poor and totally incorrect .
This suggests that you can charge for deferred cost ( like hardware etc) if leaving due to a material disadvantage, surely that is not correct?

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47. If we have made a change which is to your material disadvantage, you will not have to pay a charge (excludes any charges or payments we have deferred) if you decide to end your agreement early, unless the price guide says otherwise. However, once we have told you about such a change, you must let us know that you want to end the agreement within 10 days.

Regards
Mike

[#9]

My line rental saver runs out halfway through November, If I understand it correctly, I can renew halfway through August avoiding the October price hike ?

[#10]

Yes you should be able to renew 3 months before your LRS is due.
Regards
Mike

[#11]

Quote from: Scribe

Have I got this right then?... If you're currently on Value at £6.49, this will go up to £6.49 + £1.50 = £7.99.

If you don't have phone, yes.

Quote from: Scribe

But if you change to Essentials at £5.99 (contracted), there will be no additional charge - a saving of £2.00.

No, if you still don't take phone you will pay a £2.50 surcharge following the changes that were described in the thread here.

But I thought the £2.50 surcharge only applied to new customers. So switching from Value to Essentials counts as becoming a new customer then? That doesn't seem very fair.

[#12]

Quote from: Chris

Hi all, As some of you have noticed we've made changes to the pricing of our broadband only products. Even though nine in ten customers take both broadband and phone, we still feel it is important to offer customers both choice and flexibility. We're one of the few ISPs who still offer broadband only and the changes we've made mean we stay very competitively priced whilst continuing to maintain high levels of service and product quality. The main change is that any new customer signing up for broadband only will have an additional £2.50/month compared to those who take both broadband and phone from us.  This does not affect existing customers unless they wish to switch onto a newer product. Thanks Chris Parr

I also noted this in the same thread 

Quote from: Strat

Quote from: Scribe It's commendable not to increase the price for existing customers, but for how long, one wonders. At the next product refresh maybe :-\......cynical that I am.

[#13]

I've been with PlusNet for 10 years and as time goes by I get more and more uncomfortable with the way PlusNet conducts it's business and treats customers. Over the ten years "extras" have slowly been removed but since being taken over by BT it has got worse. They have joined BT with confusing price increases on a regular basis well above inflation. The excuse is to improve service when the truth is it's to pay for all these ridiculous free offers and expensive TV advertising.
This hits people on fixed incomes hard when they have to struggle on little or no pay rises with all the other extra cost they have to face. As far as I can see wholesale prices have not increased and some phone provider are actually reducing their prices. For the first time in ten years I've started looking around not just at cost but how the provider conducts it's business. PlusNet you are getting greedy and you know what happens to greedy people.

[#14]

Quote from: Strat

At the next product refresh maybe :-\......cynical that I am.

I had no idea...honest

[#15]

So let me see if I have got this right.
I am on Talk anytime and Plusnet unlimited BB, so my line rental goes up £1.00 and Talk anytime goes up 50p, or does this not affect me because I have phone and broadband ?
I am going to check what my Mum is on in a bit, I am pretty sure that it is the Value at £6.49 and phone is with BT, so my Mum will incur the £1.50. If my Mum decides to leave, then because I pride myself on LOYALTY, unlike a lot of companies, then I will be leaving too.
I read in a money column the other day that BB prices were tumbling, so how is this warranted.