Re: Peak time latency spikes - TAP3 Test failure
Well done for hacking it Andy, but as Bright says anyone used to be able to run it. That was useful as part of diagnosing issues even when you hadn't technically got an initial test failure. Until all the recent issues I hadn't tried it for a couple of years, mainly because with the modem/router I was using at the time it meant a loss of sync changing the username!
That's because it goes straight from the exchange over the Backhaul direct to the BT Speedtester. It doesn't go anywhere near an ISP's network. It's only 4.39Mbps slower than your best over the PN network (4.8%) slower
Anyway perhaps Chris could just clarify a couple of points -
first, I assume TAP1 is the normal test? Is TAP2 bt_test_user@plusdsl.net - that wouldn't even login last time I tried.
See if you can hack TAP2 Andy. If you get it to work, it goes to the Tester via the PN netwrok, but bypassing Traffic Management (well it used to!).
Quote from: AndyH p.s. Also, how come I get 91.41Mbps from this test?
That's because it goes straight from the exchange over the Backhaul direct to the BT Speedtester. It doesn't go anywhere near an ISP's network. It's only 4.39Mbps slower than your best over the PN network (4.8%) slower
Anyway perhaps Chris could just clarify a couple of points -
first, I assume TAP1 is the normal test? Is TAP2 bt_test_user@plusdsl.net - that wouldn't even login last time I tried.
See if you can hack TAP2 Andy. If you get it to work, it goes to the Tester via the PN netwrok, but bypassing Traffic Management (well it used to!).
Quote from: AndyH Well that one has been solved
As Chris says, seems like the TAP3 test only works once you're diagnosed with a fault (speeds lower than the acceptable level). It gives you the option to proceed to the next step - I've taken screenshots of the proccess.
Interestingly you might be able to cheat the system and load the test from here: http://test3.speedtest.btwholesale.com/PerformanceTesterWS/indexTap3Frames.jsp?BBIP=%20&TAP=3&BBD=
If me messing around has triggered an automatic fault, can someone cancel it?
p.s. Also, how come I get 91.41Mbps from this test?
@AndyH.. Tried your method and couldnt get it to work but now when I try to run the BTW speed test further diagnosis i keep being put onto the TAP3 test..I think its fubard...
@ Finguz
Did you see AndyH's post here? Basically the TAP3 test only works if you have already carried out the TAP2 test and that failed. Unless you get a failed TAP2 test and a message asking you if you wish to continue and run the TAP3 test (see Andy's screen shots) it simply won't work
Did you see AndyH's post here? Basically the TAP3 test only works if you have already carried out the TAP2 test and that failed. Unless you get a failed TAP2 test and a message asking you if you wish to continue and run the TAP3 test (see Andy's screen shots) it simply won't work
I did indeed, but thanks for pointing that out in case I hadn't, it's appreciated.
I am talking about when the Speedtester finishes it's second stage, highlights the awful speeds, suggests more investigation is necessary and requests me to log in with the speedtester login e.t.c., then fails to load the next page either due to DNS issues or timing out. The same happens to the other guy ( Pod000 ) on my exchange too. It runs fine if I remain logged into Plusnet, then obviously complains at the end that I wasn't logged into the BT speedtest domain.
I've tried more than 6 machines, 3 routers and all fail in exactly the same way.
For what it's worth, the BT speedtester has always worked from here in the past, with all the different flavours of adsl, on any router and any machine.
At the moment it doesn't really matter as the issues plaguing our exchange have been sorted, but it would be nice to know, if I ever needed to use it in the future, that there was a chance it may actually work
I am talking about when the Speedtester finishes it's second stage, highlights the awful speeds, suggests more investigation is necessary and requests me to log in with the speedtester login e.t.c., then fails to load the next page either due to DNS issues or timing out. The same happens to the other guy ( Pod000 ) on my exchange too. It runs fine if I remain logged into Plusnet, then obviously complains at the end that I wasn't logged into the BT speedtest domain.
I've tried more than 6 machines, 3 routers and all fail in exactly the same way.
For what it's worth, the BT speedtester has always worked from here in the past, with all the different flavours of adsl, on any router and any machine.
At the moment it doesn't really matter as the issues plaguing our exchange have been sorted, but it would be nice to know, if I ever needed to use it in the future, that there was a chance it may actually work
Yeah, as I say it's not an issue atm, but still odd that the other guy on my exchange has precisely the same problem. I am not talking about it not working on occasion, I mean it has never run TAP3 since I have been on fibre, and I've tried many, many times. Once, during the recently fixed speed issues, we had been out with friends to a local rock night, returned at around 4 a.m, and I thought I'd try the test before bed, and guess what?
Yup, it failed in exactly the same way, repeatedly.
I can't believe it was very busy at 4.am on a Thursday morning, or indeed at every other time we have tried.
I totally expect that one day I will try and run it and it will work just fine, or not
Yup, it failed in exactly the same way, repeatedly.
I can't believe it was very busy at 4.am on a Thursday morning, or indeed at every other time we have tried.
I totally expect that one day I will try and run it and it will work just fine, or not