Research survey from takepartinresearch.co.uk.
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Re: Research survey from takepartinresearch.co.uk.
28-07-2015 2:22 PM
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Re: Research survey from takepartinresearch.co.uk.
28-07-2015 2:44 PM
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Dick:blue Image containing unauthorised link removed.
Re: Research survey from takepartinresearch.co.uk.
28-07-2015 3:16 PM
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I note that the link was at the very bottom of the screen, and if you scrolled slightly up the page, it wouldn't have shown. At this point, the remainder of the content of the email should be free to disclose if you like.
Matty
Re: Research survey from takepartinresearch.co.uk.
28-07-2015 6:59 PM
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Re: Research survey from takepartinresearch.co.uk.
28-07-2015 11:45 PM
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Quote from: MattyC There was a much bigger response than initially anticipated, so all places were filled really quickly. Not everyone was able to have been taken on, so not everyone was contacted.
If they got as far as filling in and returning the form, and there wasn't room for them by then, surely simple courtesy requires them to be told. With an apology for wasting their time :).
Re: Research survey from takepartinresearch.co.uk.
29-07-2015 3:07 AM
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Thanks Estragon, my point exactly, I feel I was duped into filling in a questionnaire/survey with no intention of being included
into the discussion group even though the email looked like I was already booked a place, and just needed to confirm the time
and yes I did put off other appointments for this because up to the last minute I was expecting a call hence me contacting the
Plusnet coordinator
Re: Research survey from takepartinresearch.co.uk.
29-07-2015 9:08 AM
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Re: Research survey from takepartinresearch.co.uk.
29-07-2015 4:33 PM
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A bit of Humble Pie?, do you think I should accept another invitation?
Please write your replies on a post card
Re: Research survey from takepartinresearch.co.uk.
29-07-2015 7:36 PM
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I suspect none, for they will be seen as the 'more demanding' of the user base and therefore thought to be unrepresentative of most users. I suggest that they are also possibly less well informed about what is available, what a good ISP should be aspiring to deliver. I did ask how were the candidates selected to ensure that they fully represent the user base; that question has not yet been answered.
I fear that in the future when challenging demands are raised, the response will be "when surveyed our user base did not ask for that...".
So we can expect to wait longer for IPv6, SSL, better router option, self install and risk loosing what's left of those things which distinguished PlusNet for the run of the mill - bear bones - rest of the pack providers.
Quote from: MattyC The feedback is valuable, and helps to establish the development of Plusnet services, and will help Plusnet gain a bit of an insight into customer needs.
It is now over 18 months since Chris, Chris and Chris in the good olde days of the DCT asked for a list of suggested priorities for the (then) new CEO. We have seen no response and nothing new delivered in that time, beyond the removal of limits on BB packages, sports TV for some and a sop at parental control (no criticism intended by 'sop' just that any suggestion that this technology actually works and protects children is false security).
Will this "user encounter group" actually make a difference? If it does, is it a difference which we will welcome?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Research survey from takepartinresearch.co.uk.
31-07-2015 1:28 PM
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Re: Research survey from takepartinresearch.co.uk.
04-08-2015 9:02 PM
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Post card? :oToo large!
Quote from: 2u2me
A bit of Humble Pie?, do you think I should accept another invitation?
Please write your replies on a post card
Re: Research survey from takepartinresearch.co.uk.
05-08-2015 8:20 PM
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Quote from: MattyC The feedback is valuable, and helps to establish the development of Plusnet services, and will help Plusnet gain a bit of an insight into customer needs.
Hi Matty,
There has been lots of feedback on numerous subjects here on the frums? Will that feedback be included in any planning ... or is feedback only being accepted from the chosen few?
Talktalk are universally dammed for their poor customer service, however I had need to engage with their support portal for my client awaiting BTOR installation of the new PlusNET line. I have to confess to being VERY impressed by their (apparently) comprehensive automated line and broadband diagnostic tools.
Simply navigate to the support page and click the "check your line / service" (or whatever) link. A couple of minutes later you get the results, including current line speed ... Etc. WITHOUT any need to log on or navigate their portal, it identified the line and subscriber without fuss. I suggest that something similar from PN would be beneficial.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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