Residential Refresh 2014 FAQ

[#1]

The answer is because Plusnet make the most profit from the phone service - not the broadband.
So if they have your phone then they can afford to give you a cheap deal on the BB
If they don't then they can't.
Part of this is because of the strange way in the UK the costs of rent/maintenance/repair and upgrades etc on your line are dumped into a component called 'line rental' which is then  charged under voice phone services - when it reality most of it really should be charged to broadband which is where most of the real costs to BTOR are occurring.
This is done in part to make the price of BB look cheap.
This doesn't really matter where the BB and phone are bought from the same supplier - but it does when they are not as any cross subsidisation can't be netted off against each other.

[#2]

Only just seen this due to being away for a large percentage of June.
Very disappointed to see the huge increase for Mkt 1 customers.

[#3]

I very much agree, PN why is it that you increased your M1 bb price by £ 0.50,  yet kept the same price for M 2/3 ?
Seems very unfair.
Regards
Mike 

[#4]

I see those crying unfairness ignored my post.

[#5]

Hi geofftswin,

Quote from: geofftswin

It's good to see that PN haven't decided to ditch the rather ridiculous system that means if I switch broadband package I'd end up paying an extra £2.50 due to not wanting to move my phone line. I thought there was supposed to be choice & competition for both Phone & Broadband?  If so; why oh why do companies make it almost impossible to have one without the other.

We're one of few providers who even offer the option to have broadband with us without having phone with us. If you look at many other companies they will only offer broadband if you also have your phone with them.

[#6]

The best way would be for all ISP's to charge the lowest / best feasible prices, where viable (of course)
Charge lower to those that have lower speed(s) (beyond their own reasonable fault) IE: longer lines etc
Have free rein to move between providers (without penalties of any kind)
Then if someone (needs to temporary move provider) IE: to get fibre, then they can easily move back as soon as their preferred ISP has fibre enabled etc
It would then come down to reputation / status of equipment etc, thus increasing all competition to better & pride themselves

[#7]

Six years time, all line rental will be finished. Because many houses and home mobile will get fastest 5G/1Gbps broadband fttp/ftth. So, the mobile will be unlimited calls. So, more peoples will ditch line rental at home by 2020. I wouldn't be surprise if Plusnet become Broadband/Mobile by 2020.

[#8]

because if someone can only get say 43mbps down it makes sense as it's also cheaper? They still get the 20 up which is what most people want FTTC for.

[#9]

@pete, my parents had ordered FTTC unlimited Fibre with 40/20 even thought my parents line can support 74Mbps but they don't want fiver extra a month. So, they went for 40/20 with Plusnet phone with anytime calls. My parents only paying £12.50 for 40/20 with a discount of £2.49 for two years fixed price.

[#10]

Quote from: petecov44

because if someone can only get say 43mbps down it makes sense as it's also cheaper? They still get the 20 up which is what most people want FTTC for.

Most people want FTTC for download speeds, your situation with a great adsl line before FTTC is not the norm, the majority of people on adsl have poor speeds.

[#11]

Quote from: petecov44

because if someone can only get say 43mbps down it makes sense as it's also cheaper? They still get the 20 up which is what most people want FTTC for.

Think about it
If they can only get 43Mbps down then they will be lucky to get 10Mbps up
Look at the speed tests posted on here where people are on 40/10 and get just under 40Mbps - I don't remember any who got 10Mbps up

[#12]

What is confusing is BT were forced to charge for directory enquires because one part of the company was not allowed to subsidise one service from another. Therefore how can the likes of BT subsidise BB by charging extra from line rental and calls. No doubt they will claim they are not but figures must show they are.

[#13]

glloyd the answer is ofcom arent consistent.

[#14]

Is it only me who has difficulty in understanding? PN just seem to dig a deeper in to a hole with their pricing structure every time they review it.
I have no idea what I will end up paying I'll just have see what they say it will cost when the time comes.