Sheffield-based Help & Support

[#1]

Thanks Bob
If you ring now only 3 calls waiting! 

[#2]

Upto 30mins+ now with 41 in the queue.  Not so good.  One wonders how quickly a sales call might get answered at the mo.

[#3]

This is certainly welcome news

[#4]

This Is very welcomed, Great to bring It back and create jobs aswell, Win Win all round I say, Well done Plusnet!!

[#5]

Rather ironically I'm willing to bet the Durban Call centre staff never had trouble getting to work due to snow

[#6]

Yes - hindsite is a winderful thing - who would have expected this severe weather this early affecting Sheffield

[#7]

Not the Met office that's for sure

[#8]

I wonder how really cold countries cope with a few inches of snow?
We can't cope with the various changes of state with regard to water.
Solid - don't go out because the ice will kill you.
Liquid - forthcoming - move to high ground to avoid the flooding.
Vapour - forthcoming - all the water has evaporated and you can't water your garden and you will die of thirst.

[#9]

I can't really believe Plusnet still don't have a solution for remote working in terms of taking calls from home too.  It's just as easy to monitor agents / QOS calls as it is being in the office and agents have VPN access to internal systems from home.
Back in 2004 when I was a BT Broadband campaigner we were invited up for a reception at the BT Tower and during the day went to the BT Showcase to see BT's remote working technology, even then it was impressive.  The snow would not be an issue then and customers would not even notice.

[#10]

Quote from: Liam

I can't really believe Plusnet still don't have a solution for remote working in terms of taking calls from home too.  It's just as easy to monitor agents / QOS calls as it is being in the office and agents have VPN access to internal systems from home.

We *have* had agents taking calls from home. Only a few mind you as this is the first time we've tried it. I'm sure once the initial teething problems have been sorted it'll become more commonplace.

[#11]

its been available a lot longer than that,  My firm had a Siemens very large internal system  (5000 pus extensions),  I could call divert my desk phone to my mobile very simply and take the calls,  My own mobile used on works trips in Wales,  And on Company trips to Italy and Austria, on a Company O2 mobile.  that was in 1995, we could also do a simple dial into the company network on O2 with a two digit+extension
My SWMBO used to dial my desk in Basildon, I answered in Lecce Italy, all a local call from home

[#12]

Peter, please make some allowances. Remember this is a BT company

[#13]

and as usual BT is well behind the rest of the world

[#14]

We run a VoIP based PBX and the phones connect via SIP so we simply plug a phone in anywhere with an internet connection and voila - it's just like we're in the office.  Has been that way for 4 years now and we have staff set up at home 'just in case'.  Only needed it once when our internet connection went down at the office but it came close to needing it this week.

[#15]

I think they managed well - better than EDF Energy who had a recorded message saying they weren't taking ANY calls due to the snow!