Website and Internal System Issues today

[#1]

I didn't see any point in including the rest of the rubbish
However there is a serious question raised by your post
There are no means for Residential Customers to contact them at all during the down time so why mention it 

[#2]

Quote

you can find the latest updates and talk to us on: our Twitter page or our Community forums

They didn't say they would respond

[#3]

Mind you, I did say "they reckon" . Do you think any Plusnet staff might be lurking in the shadows?

[#4]

Must be one massive update that's taking a week. Still think there is more to this than they are letting on.

[#5]

Well depending on what the remuneration is I may apply for the job. Job? What job? The job of IT manager, or whatever the title is being held by the person that should be getting pushed out the door for this debacle.

[#6]

Quote from: Anotherone

Updating some of this stuff is tricky because of the "customised bits" where there is a bit of an interface with broadband accounts to verify a user (in simple terms).

I'm pretty sure that is one of the reasons Plusnet have resisted updating this lot before.

[#7]

Err sorry no. Its not a reason its nothing more than an excuse. If this upgrade was done properly in theory no one would have really noticed it had ever been done (short of anything obvious).

[#8]

That may be so, I'm just telling what was said a while back.

[#9]

rantMode = off

[#10]

Quote from: glloyd

It's about time someone came clean and told us the real reason it's down.

Quote from: glloyd

Must be one massive update that's taking a week. Still think there is more to this than they are letting on.

Yeah, as I said in my earlier post...

Quote from: racquel

So, what data and how much

A "simple software upgrade" doesn't take over a week....

[#11]

Something's happened as links are back in the footer.

[#12]

Everything should now be resolved, and access should be restored. Have updated our service status too.
Matty

[#13]

Matty, There seems to be a problem - all the links to add comments have disappeared!

[#14]

Comments on Blogs have been disabled for some time, if that's what you mean?

[#15]

I've just had 2 minutes of this

Quote

Forbidden You don't have permission to access /forum/index.php on this server. Server at community.plus.net Port 80