Another strange observation

[#1]

I'll try take a look at this later in the week - when i can give it some proper attention. I'm up against it with some big launches and workshops at the mo. 

I received a response from Khoros on the who's online piece. Was a bit too technically for me - but will aim to summarise also. 

[#2]

A view from another place.

I can see 'likes' whilst not logged in. I can see the 'like' button whilst not logged in. I can't 'like' whilst not logged in.

Once I log in the 'like' button disappears.

[#3]

Not that it matters, but the above post does not make sense.

[#4]

The way I read the previous post was that @greygit1 can see how many likes a post has and the 'Like' button when not logged in but can't use it.  He cannot see the 'Like' button when he is logged in.

[#5]

@Mav Fair enough - but that is totally irrelevant to this topic (and doesn't make sense).

[#6]

To add to the list of "strange observations", what's going on here ?

[#7]

Subsidence?

Potential sinkhole?

[#8]

Christmas drinks at Khoros ?

[#9]

Could be purely browser rendering failure. Do you see the same on different browsers on that device?

Does the issue present at any window size? Responsive CSS can be a real pig to get right on every browser / view port size.

[#10]

It only happened once,  so unlikely to be able to replicate on a different browser.

It occurred using Firefox, with a full size window, on a 1080p monitor

the width of the Plusnet forum is only about 3/5 of the available screen width - so the render width wasn't limited at all

[#11]

And another thing -

[#12]

Looks like this is being ignored, in the hopes it will go away - standard BT practice, so no surprise.

[#13]

I've had this a couple of times this week

Never mind soon be spring

Dan

[#14]

Not had that for a while - since it was resolved last time in fact, but other points on this (and the previous similar topic) are still being ignored.

[#15]

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@jab1 wrote:

... this (and the previous similar topic) are still being ignored.

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You can tell that Plusnet can't be asked to fix any website related problems, even if the problem will result in lost sales, when their main website landing page www.plus.net looks like the image below, when I go there for 90% of the time (very occasionally it works). This problem has been reported several times by other customers on this forum over the last year or so, but the image below is from today when I wanted to login to my account (fortunately I have a Member Centre shortcut that works instead of going via the main page).  From previous reports of this, I've tried the suggestions of clearing the browser cache, clearing all Plusnet cookies, disabling ad-blockers, using different browsers, using different PCs, etc,  but what's the point when the website code is clearly the problem.

How many potential customers looking for Plusnet deals, visit the main website, and give up because it's broken ?

Anyway, I'm just pointing this out, and don't want to get into attempting to overcome it, it's not my problem and I'm not going to waste my time attempting solutions that have previously been suggested - as all of those are just Plusnet deflecting the fact the problem exists and trying to make it the customer's fault that their website can't be reached, rather than actually fixing the issue.