Authentication error on community - are you affected?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Community Site Feedback
- :
- Re: Authentication error on community - are you af...
Re: Authentication error on community - are you affected?
10-06-2016 2:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm staying on Waterfox v44 until an upgrade to v47 is available or until July.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Authentication error on community - are you affected?
10-06-2016 2:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Anotherone As I confirmed in message 85 Lithium identfied an issue and it has been passed to development for further investigation.
After @jaread83 @mtrinder and myself caught up earlier today we wanted to update about the v47 and to see of those users were still experiencing issues.
Re: Authentication error on community - are you affected?
10-06-2016 3:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So far I haven't seen any issues with FF47.0.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Authentication error on community - are you affected?
10-06-2016 4:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Same for me now with FF47
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Authentication error on community - are you affected?
10-06-2016 5:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@LouisaMartin wrote:
@Anotherone As I confirmed in message 85 Lithium identfied an issue and it has been passed to development for further investigation.
I'd have perhaps rephrased message 120 if I'd seen your reply 119 before posting, but as I was mobile at the time, and with no cross-posting warnings, life can be tricky as viewing the discussion in a pop-up is a lot of faffing around.
Re: Authentication error on community - are you affected?
10-06-2016 5:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No worries @Anotherone we are still on this one and pushing Lithium. Ta
Re: Authentication error on community - are you affected?
14-06-2016 4:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Anotherone can you please confirm you're still getting the issue? Ta
Re: Authentication error on community - are you affected?
14-06-2016 4:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: Authentication error on community - are you affected?
14-06-2016 4:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @jaread83 it's just that @Anotherone isn't using FF at all and Lithium are trying to close down the issue, as they feel FF47 has sorted everything.
Re: Authentication error on community - are you affected?
15-06-2016 8:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: Authentication error on community - are you affected?
15-06-2016 8:58 AM - edited 15-06-2016 9:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
FWIW I periodically see some form of authentication error if I happen to click post close on the heals of an auto save event. Clearly difficult to reproduce, but it has become a discernable pattern.
PS: I have never used FF
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Authentication error on community - are you affected?
15-06-2016 9:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have had the perception from quite early on that there were two (or more?) 'authentication' problems being observed. I was initially a FF46.0 User, moved to FF46.0.1 to further investigations and then to FF47 as soon as it was available. I'm comfortable that FF47 has improved the situation and that the more obvious and frequent 'Authentication' problems have 'gone away'.
But. As @Townman suggests, there is a strong probability that there is still a less frequently occurring problem to identify and resolve. Let's be cautious for a short while more before closing off this problem.
M
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Authentication error on community - are you affected?
15-06-2016 10:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it's difficult to reproduce, which I imagine it is @Townman would you be able to screenshot and time stamp it for me at all? It would be much appreciated, especially as you say, you're not a FF user.
Re: Authentication error on community - are you affected?
15-06-2016 10:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Next time it happens, I will!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Authentication error on community - are you affected?
15-06-2016 11:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Another option would be to split this current thread by moving the 'oddballs' and NOT FF related posts into a new thread with a suitable intro post back to this thread? This has the merit of being able to logically close down the major contributory annoyance with a referable 'Fix' - whilst keeping the underlying problem 'Open' for further investigation.
Not a simple task, but possibly worth doing.? Just need a volunteer with the appropriate permissions.
Defintion: Volunteer: A person who didn't fully understand the initial question.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Community Site Feedback
- :
- Re: Authentication error on community - are you af...