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Error with notification count

jab1
Legend
Posts: 19,059
Thanks: 6,244
Fixes: 287
Registered: ‎24-02-2012

Re: Error with notification count

@Mook It probably is significant, as I had set my forum account as 'stay logged in permanently' - my default action, and got the result above your post. Obviously still not fixed. Khorus, we love you. 😉

John
Anonymous
Not applicable

Re: Error with notification count

Thursday 11th November 2021 notification count 98

Screenshot_2021-11-11 Plusnet Community - Notification count 98 on Thu-11-Nov-2021.png

JonoH
Hero
Posts: 4,346
Thanks: 1,563
Fixes: 157
Registered: ‎29-09-2011

Re: Error with notification count

Thanks for these updates, I'll flag it with the supplier later. I'm off for 2 weeks after today (although I'll likely pop on a few times to make sure things are running smoothly) so I'll update when I can.

 Jono H
 Plusnet Community Manager
jab1
Legend
Posts: 19,059
Thanks: 6,244
Fixes: 287
Registered: ‎24-02-2012

Re: Error with notification count

@JonoH I'm aware your off the radar for a couple of weeks, but I was away for ~4 hours this afternoon, and when I refreshed the page on returning, got this;

Screenshot from 2021-11-11 18-43-19.png

John
Townman
Superuser
Superuser
Posts: 23,916
Thanks: 10,132
Fixes: 174
Registered: ‎22-08-2007

Re: Error with notification count

Sure does look to be connected to the keep the session alive logic,

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

billnotben
Community Veteran
Posts: 7,702
Thanks: 2,176
Fixes: 2
Registered: ‎23-09-2010

Re: Error with notification count

Despite what's been said I only see the 101 appearing if there are no real notifications.

Anonymous
Not applicable

Re: Error with notification count

Friday 12th November 2021 notification count 94

Screenshot_2021-11-12 Plusnet Community - Notification count 94 on Fri-12-Nov-2021.png

billnotben
Community Veteran
Posts: 7,702
Thanks: 2,176
Fixes: 2
Registered: ‎23-09-2010

Re: Error with notification count


@billnotben wrote:

Despite what's been said I only see the 101 appearing if there are no real notifications


And just to prove myself wrong, for the first time I have the 101 and two real notifications.

RealAleMadrid
Aspiring Hero
Posts: 2,843
Thanks: 1,489
Fixes: 61
Registered: ‎07-07-2009

Re: Error with notification count

I have joined the 101 club this morning, it was showing 16 yesterday. Not particularly bothered as I hardly ever look at notifications.😁

jab1
Legend
Posts: 19,059
Thanks: 6,244
Fixes: 287
Registered: ‎24-02-2012

Re: Error with notification count

@RealAleMadrid  Why not?😕

John
Anonymous
Not applicable

Re: Error with notification count

Saturday 13th November 2021 notification count 91

Screenshot_2021-11-13 Plusnet Community - Notification count 91.png

RealAleMadrid
Aspiring Hero
Posts: 2,843
Thanks: 1,489
Fixes: 61
Registered: ‎07-07-2009

Re: Error with notification count

@jab1  Well I don't post that often and if I am mentioned in a post I get an e-mail notification. That'll do as Plusnet say.😃

jab1
Legend
Posts: 19,059
Thanks: 6,244
Fixes: 287
Registered: ‎24-02-2012

Re: Error with notification count

@RealAleMadrid OK - I do post often and my email notification is set to 'off'. 😀

John
Jaggies
Aspiring Pro
Posts: 1,704
Thanks: 34
Fixes: 2
Registered: ‎29-06-2010

Re: Error with notification count

Just to add to this thread - I have had this issue for about a week, showing 58 unread notifications. My last actual notification was about a week ago.

When I go in to my notifications and then back out to the forum it generally clears and the item count disappears.

This is probably a cookies issue.

jab1
Legend
Posts: 19,059
Thanks: 6,244
Fixes: 287
Registered: ‎24-02-2012

Re: Error with notification count

@Jaggies I agree it is a 'cookies' issue, but one, I suspect introduced by a Khorus 'update' - it didn't happen before this topic was started.

John