Forum "Who's Online" is broken

[#1]

Good morning Folks,

Thanks for your continued patience while Khoros investigates the root cause of this issue.

They have provided an update and have suggested that the issue is being caused by the code in the Who's online custom component.  Without getting into too much technical detail, the code used for pulling the number of members online and the code used for pulling the avatars of the members online are using 2 different APIs, this is what Khoros believes is causing the discrepancy.

The Who's online component was modified many years ago by PlusNet and as such it is we who will need to update the code on the component, this isn't something that Khoros can do as we own the modification.  Unfortunately, due to resources on our end, this will not be a quick fix, however, we will update you when we know more.

Cheers

Sean

[#2]

@SeanD Then why did it happen after running successfully(ish) for about 5 years?

[#3]

Hi @jab1,

That's a great question, Khoros tried to explain that it is how the code is working which means this custom component can work fine on some days not on others.  I'll be honest the explanation was about my technical understanding given I am not a programmer but they are confident that if we change this code it will make the component accurate and more consistent.  I guess we won't know until we actually make those changes.

I am sorry I can't offer any more detail.

Cheers

Sean  

[#4]

TBH, I don't believe them, I think changes they have made to the core code have 'broken' the customisation, but they will never admit that.

[#5]

Sorry to add to this topic, but another 'improvement' - sorry - regression, I have noticed very recently is that the 'thanks' table now only updates overnight, rather than on a rolling theme. Please don't tell me 'it has always done this', as I know it hasn't.

Call me cynical, but I am becoming inclined to believe that there is a creeping tendency, driven by 'BT Consumer/Retail management to nullify this forum, or to at least bring it more inline with the BT Broadband forum - i.e. destroy its usefulness.

[#6]

Can't remember @SeanD 's replacement, but the software still can't count. This issue is still not resolved, despite the OP marking it as such.

[#7]

As the OP (Nibiru) appears to have left the forum perhaps it would be appropriate for the mods to remove the 'fix'?

[#8]

Can't remember @SeanD 's replacement

@NickBS 

[#9]

Thanks, @MisterW 👍

[#10]

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@RobPN wrote:

As the OP (Nibiru) appears to have left the forum perhaps it would be appropriate for the mods to remove the 'fix'?

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I would appreciate that - there were two issues running on here, neither of which are fully resolved.

[#11]

Thanks for flagging this guys. 

i'll feed this back into Khorus and raise a fresh ticket, as i don't have access to anything that was raised by Sean. 

Just to confirm also, that there are no plans to change the way the Plusnet forums operate. I'll continue to work with the Plusnet product owners and change leads and support everything as best i can, alongside my other responsibilities.

[#12]

@NickBS Any updates from Khorus - their maths is still very suspect, see screenshot below:

[#13]

I'm currently seeing the error below which goes into over 1000 lines

[#14]

I've removed the fix.

[#15]

Thank, @Mav 👍