Forum "Who's Online" is broken
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- Re: Forum "Who's Online" is broken
Re: Forum "Who's Online" is broken
01-11-2023 6:45 PM
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Thanks, @Townman for putting many of my thoughts into a concise few words - and thanks for reminding me of Jacks' 'handle' - it had eluded me.
Totally agree with the rest of your post.
Re: Forum "Who's Online" is broken
01-11-2023 8:59 PM
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I'm now seeing 'square' avatars instead of the normal 'rounded off' circular ones.
Re: Forum "Who's Online" is broken
01-11-2023 9:03 PM
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And as soon as I posted the above they returned to normal - perhaps a local browser glitch.
Re: Forum "Who's Online" is broken
01-11-2023 9:04 PM
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A regular occurrence, @RobPN , which was 'Niburu's' initial post on here was about - it used to happen on a regular basis when when I started up and checked online users early in the day, but appears randomly these days.
Re: Forum "Who's Online" is broken
01-11-2023 9:08 PM
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Ah, OK @jab1.
I'd seen the "This widget could not be displayed" message before but hadn't noticed the change in the avatar shape.
Re: Forum "Who's Online" is broken
01-11-2023 10:49 PM
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Whilst we are poking this space, in the detailed list, the IDLE time is not populated except for (apparently) one's own entry.
John, might you help to prove the point by logging out your always logged in session, then log back in and see if you appear as being logged on please?
Do you drop your sessions when not using the forum (or login NOT using "Stay logged on")? Such would explain the regular appearance of your avatar.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Forum "Who's Online" is broken
02-11-2023 8:31 AM
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Most of my account settings are set to default except;
Privacy setting. "Show online status to: - No One"
Auto-login setting is OFF
I mainly only Sign On from one device at a time using chrome, from a Windows 11 laptop or Pixel 7 pro smart phone. Closing the browser logs me off. I sometimes Sign Off if I'm not intending to use the forum for a while, mainly to show I am not on line !
Re: Forum "Who's Online" is broken
02-11-2023 8:47 AM
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@Townman wrote:
- It would be unreasonable to expect Plusnet (or another user) to need to freeze a platform such as this at a historic build level - such would rapidly result in the service being unsupportable
Maybe I did not word my post very clearly. I was not suggesting that base software should be frozen for all time. I was trying to make the point that updates should be fully tested for compatibility before being adopted. I presume that this was the purpose of @Mav's staging post? I was questioning: which party was/is responsible for this testing before changes were/are adopted?
I admit that I have no experience in this field but I would assume that this lies with the adopter (i.e. Plusnet) of the basic software.
I get the impression, and again, I might be wrong, that in the past this checking was part of Jack's role, confirmed via the staging post. At this point modifications could be made through communications between the two parties and the problem fixed before release.
With his departure it reads as though the problem is assumed to be the fault of Khorus and their responsibility to fix.
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Re: Forum "Who's Online" is broken
02-11-2023 9:04 AM
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@Townman I'm going to post this mornings results in 4 sections. This one is about 30 minutes after I started the laptop. I will put the timestamps on each shot.
Re: Forum "Who's Online" is broken
02-11-2023 9:05 AM
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Re: Forum "Who's Online" is broken
02-11-2023 9:07 AM
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Re: Forum "Who's Online" is broken
02-11-2023 9:09 AM
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And after logging out, waiting five or so minutes, then logging back in:
Re: Forum "Who's Online" is broken
02-11-2023 10:13 AM
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@Baldrick1 wrote:
@Townman wrote:
- It would be unreasonable to expect Plusnet (or another user) to need to freeze a platform such as this at a historic build level - such would rapidly result in the service being unsupportable
Maybe I did not word my post very clearly. I was not suggesting that base software should be frozen for all time. I was trying to make the point that updates should be fully tested for compatibility before being adopted. I presume that this was the purpose of @Mav's staging post? I was questioning: which party was/is responsible for this testing before changes were/are adopted?
I admit that I have no experience in this field but I would assume that this lies with the adopter (i.e. Plusnet) of the basic software.
I get the impression, and again, I might be wrong, that in the past this checking was part of Jack's role, confirmed via the staging post. At this point modifications could be made through communications between the two parties and the problem fixed before release.
With his departure it reads as though the problem is assumed to be the fault of Khorus and their responsibility to fix.
@Baldrick1 Although it is a long time since @jaread83 or anyone on the Plusnet staff have modified anything on the forum, my understanding is that the 'staging' environment was for testing changes by Plusnet - not Lithium/Khorus.
Since Jack was moved elsewhere//left, there have been no Plusnet initiated changes to the program - the only organisation garrying out modifications has been Khorus, and actions by them cannot be influenced/checked by Plusnet - unless, as in this topic, concerns are raised by actual users and referred back to them by - now - @NickBS .
Re: Forum "Who's Online" is broken
05-11-2023 5:18 PM
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Even stranger - I 'disappeared' as usual at around the hour mark this morning, but went out around 1330, came back around 1645, clicked to refresh, read the missed posts, then just out of curiosity, checked the 'who's online to find the below. And no, I have not logged out of the forum and back in.
Re: Forum "Who's Online" is broken
05-11-2023 6:17 PM
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@NickBS - why have Khorus decided to foul-up a working forum?
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