Is this forum no longer handling support questions ?

[#1]

Im fully aware that there have and continue to be issues that customers have experienced with the billing platform. Obviously, I can't grab everything in the first week or so back and I'm wanting to start with resource allocation and current challenges in that area. 

I no longer manage the Social media teams and haven't for a few years now so fixing day to day issues is something they and their team leaders should be on board with. I'll obviously help where I can but I'm nowhere near as skilled in these areas as the team.

[#2]

Don't honestly think that @JonoH 's meetings are really the place to raise that issue, @gleneagles - that is the result of the implementation of  a fundamentally flawed system which needs a complete overhaul, not really a 'Forum' problem, which is @JonoH 's area of responsibility.

[#3]

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@JonoH wrote:

...we have just chosen to deploy our resources where we think they'll be most efficient for our customers.

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If a customer has a non urgent, non-service affecting problem or query it's more efficient for them to hang on the phone for an unacceptably long time rather than use Live Chat or raise a ticket?

Yeah right.

[#4]

@JonoH When, if ever, are we going to see Help Team staff back on here - to be honest, I think those above you are determined to close customer support down.

I for one, and probably not the only, am fed up of doing the support teams job with one and a half arms tied behind my back - and doing it for nothing, as well.

[#5]

One other thing to note - on the Members Centre the Community is listed under the Help tag which would suggest that it is an official source of support. (It used to be under its own tag but was moved into the Help tag). Therefore it is about time it got the resources it needs. 

[#6]

Hadn't noticed that, @jgb - but now you come to mention it...

[#7]

Has anybody else got any Open Questions on their account? I cannot access mine as they have plonked this promotion in front of the 'View All Questions Asked' link. The mug graphic must overlap the link

Or is this another way of Plusnet even more so cutting back on any support to customers

Tried Edge and Firefox browsers and both are same

[#8]

@tcj1971 

You've tried a couple of browsers with no luck, but what happens if you change the browsers zoom level, possibly down to 90%, that may expose it enough to be able to click the link.

Edit: or even click the mug game link!

[#9]

@RobPN

Tried that straight away this morning but still the same

[#10]

Fair enough @tcj1971 

Does my edit above help (posted at same time as your reply)?

[#11]

No, it just takes me to the game page

Thanks anyway

[#12]

OK, I was just thinking that once you'd clicked the game link it might burger off and let you do what you need to do.

[#13]

No, @RobPN this is just another 'improvement' to the customer experience on Plusnets support platform - they really have let the lunatics take over.

[#14]

Not just me then

https://community.plus.net/t5/Everything-else/Viewing-open-tickets/td-p/1804415

[#15]

@tcj1971 No, it isn't just you -  higher management have decided to trash the support platform for everyone.