Notification feed failure

jab1 · ‎24-02-2012

Things appear to be improving - I have received notification of reply on the thread that I originally noticed I wasn't and on one which I subscribed to today, but I am still not getting pop-up notifications - something is still broken.

John

Townman · ‎22-08-2007

@jaread83

Hi Jack can a service info notification be posted please?

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jab1 · ‎24-02-2012

@Townman, @MauriceC, @JayG, @jaread83, @Gandalf

Is it working correctly for you now - it seems to be for me, including the pop-up notification.

John

Gandalf · ‎21-04-2017

Yep, well I don’t know about the pop up notification as I’m not always on the community site page when the notifications come through.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

jab1 · ‎24-02-2012

Thanks, Anoush.

John

Townman · ‎22-08-2007

Seems better - lots of notifications

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

jab1 · ‎24-02-2012

Thanks to you, too, Kevin.

Will be interesting to hear Lithiums excuse for the snafu.

John

Gandalf · ‎21-04-2017

Turns out I am somewhat popular, I got 8 notifications a few hours ago.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

jaread83 · ‎22-02-2016

I have been informed that there were some technical difficulties that affected the notification feed - these have since been resolved but please let me know if this issue is still ongoing.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

JayG · ‎30-10-2011

Have had the expected notifications for this thread, so seems to be working...

jab1 · ‎24-02-2012

@jaread83 wrote:
I have been informed that there were some technical difficulties that affected the notification feed - these have since been resolved but please let me know if this issue is still ongoing.

Thanks @jaread83 - it appears to be fixed, but maybe Lithium should have at least let their users know, so we weren't thinking the problem was at our end?

John

MauriceC · ‎10-04-2007

It's certainly much better, but I'm not yet fully convinced that the Notification count always matches the number of items actually in the feed? I did report some 'delayed' items appearing yesterday, so it could just be a bit of 'catch up'. I'll keep an eye on it.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jaread83 · ‎22-02-2016

I got three notifications since my last post and they are all there. I think this issue may be resolved now but I will be keeping my eye on it for a bit before I go back to Lithium to let them know.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

MauriceC · ‎10-04-2007

I got a notification and mail for your last post @jaread83. But no pop-up

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1 · ‎24-02-2012

As the OP, I see all notifications - and pop-ups (when I'm on the forum, obviously). Still not 100% convinced, based on some comments here, but I'll try and keep a closer eye on things tomorrow, a little busy elsewhere today.

John