Painful browsing the forum, like wading through treacle
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- Painful browsing the forum, like wading through tr...
Painful browsing the forum, like wading through treacle
08-01-2019 6:50 PM
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Is it just me, or are others having issues with the forum? Pages are taking forever to load and sometimes, the links need to be clicked again just to "kick" the page back into life. 10- 30 seconds for the page to begin to respond is not uncommon with "waiting for community.plus.net" in the bottom corner.
Re: Painful browsing the forum, like wading through treacle
08-01-2019 7:05 PM
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It's not just you @Marksfish and Plusnet are aware.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Painful browsing the forum, like wading through treacle
08-01-2019 8:32 PM
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That's good to know. It has been slow since I rejoined, but this last week has been terrible. Hoping it gets better soon.
Re: Painful browsing the forum, like wading through treacle
08-01-2019 11:06 PM - edited 08-01-2019 11:10 PM
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The ebay forum used to be just a little bit faster but lately ebay is like lightning compared to plusnet.
Often there's time to put the kettle on while waiting.
What can you say about plusnet.....................
They have lots of ads and.........................
"Plusnet are aware"
Yeh it's on their service status page NOT
Re: Painful browsing the forum, like wading through treacle
08-01-2019 11:18 PM
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Sometimes OK for me, sometimes not, but there have been some severe slow downs in the last week or so.
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Painful browsing the forum, like wading through treacle
09-01-2019 9:24 AM
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Exactly as @198kHz - aggravatingly slow most of yesterday, not too bad so far today...
Re: Painful browsing the forum, like wading through treacle
09-01-2019 9:38 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Painful browsing the forum, like wading through treacle
09-01-2019 9:54 AM
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All,
If you encounter poor performance can you please report the same here. Please identify...
Date / time
Browser / OS
Board
Functionality being used
Nature of issue
More information might help better profile the issues.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Painful browsing the forum, like wading through treacle
09-01-2019 10:08 AM
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We've been trying to replicate this internally without success so thank you all for letting us know that you're finding the pages slow to load.
@billnotben wrote:
"Plusnet are aware"
Yeh it's on their service status page NOT
We're unlikely to put a service status up about slowdowns on our community forums that we're unable to replicate internally, but I do understand your frustration and we will now be raising this with Lithium to investigate.
Re: Painful browsing the forum, like wading through treacle
09-01-2019 3:12 PM
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It has been an ongoing intermittent problem for some time, see this thread.
For me it has been mostly OK recently but later on Monday and most of yesterday performance was pretty dire! Today, it's quite sprightly
I mostly use Windows 7 Pro and FF 64.0 (64 bit) but have also seen the slowdowns when using Chrome.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Painful browsing the forum, like wading through treacle
09-01-2019 5:26 PM
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@JonoH wrote:
We're unlikely to put a service status up about slowdowns on our community forums that we're unable to replicate internally, but I do understand your frustration and we will now be raising this with Lithium to investigate.
Not trying to be funny though it's very hard to avoid but haven't you missed out "anything".
"We're unlikely to put a service status up about..................."
Re: Painful browsing the forum, like wading through treacle
21-01-2019 11:22 AM
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I miss the fast and easy to read pre-Lithium setup 😉
Re: Painful browsing the forum, like wading through treacle
21-01-2019 4:55 PM
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The problem is incredibly random! This morning it was super fast; mid afternoon 20 - 30 secs to load a new page; currently random between 5 - 30 secs?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Painful browsing the forum, like wading through treacle
21-01-2019 6:18 PM
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About a week ago I started blocking plusnet.tt.omtrdc.net. Not because apparently it's a tracker and I was concerned about my non-existent privacy, but because it seemed a fairly slow component and I was seeing it in the status area connecting or waiting for it quite often. Perhaps the forums are slightly faster without it, but not by a lot. Some people may have some form of tracking protection blocking it already.
Re: Painful browsing the forum, like wading through treacle
23-01-2019 9:15 AM
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It's treacle again this morning!
Date / time: 23/01/2019 : 09:10
Browser / OS: Win7 Pro FF 64.0.2 (64 bit)
Board: SU Escalations
Functionality being used. Reply then Report to Moderator
Nature of issue: 20 - 25 secs to complete a post
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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