Password reset issues - fix rolled out

[#1]

Guys

Lithium have advised the issue has been identified and a fix rolled out. I'd really appreciate if you would try this out for us, especially if you had issues before.

Cheers

[#2]

@IanSn Would you mind changing your email to the one you were having problems with previously and see if the password reset works on that address now please.

EDIT: @w23 Might be worth trying the email address you were having problems with at the start also, if you don't mind

[#3]

To be clear, do you mean 'manually' alter the addy in the member centre and then try the reset page again?

[#4]

It shouldn't matter what's on the member centre.

But if you could manually update it on your forum profile here and then try going through a password reset to see if the reset email makes it through to your email address.

[#5]

Gave it a while to come thru, but no, didn't seem to work. Had to revert to outlook address again to reply to this!

[#6]

@IanSn Thanks for trying for us. I'll feed this back into Lithium

[#7]

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@HarryB wrote:

EDIT: @w23 Might be worth trying the email address you were having problems with at the start also, if you don't mind

---

@HarryB, PM'd you.

[#8]

If there was a delay with that email (heard some folks waiting couple of hours), it'll presumably be in the works somewhere. I'll let you know if it does arrive later. Have a feeling probably not tho...

[#9]

Mine worked now on my original email address that didn't work before.

Took a few minutes for the email to come through.

[#10]

@w23 The password email which didn't work - was this with TSOHost as they rolled out a fix

[#11]

No, mine's with UKCheapest.com (unless they're a reseller for someone else?).

[#12]

@IanSn Morning, I take it you didn't receive the email confirmation. Just going back to Lithium on this one. Ta

[#13]

@LouisaMartin Hi, sorry, no, it didn't come thru. Perhaps I should now have word with host provider, maybe they will have some idea why?

[#14]

if you could please @IanSn that'd be great. I have sent your details to Lithium, along with the email address you're having issues with and I'll see what they come back with. Thanks

[#15]

Hi @IanSn did you get anything back?

Lithium have checked and they cannot see anything in the logs for a password reset again you contact1 email address. Is this definitely the email address you used?

Thanks