Plusnet Community Support

[#1]

Over the years, I've contacted one of the PN Community staff members to deal with problems or ask questions. It's far less painful than raising a ticket, and things get resolved very quickly (same day).

Last week I contacted my usual favourite chap, and one of his colleagues answered, the two subsequent follow ups have been dealt with by further different people too.

It's fine, and my issue is resolved (billing, what else !) but is this a change of policy ?

[#2]

@kslwe Probably a change of policy, as the number of Help Team members who track the issues has reduced, and internall all queries are queued in a central pool, accessed by all those working at any one point.

[#3]

Moderators Note

This topic has been moved from Fibre to Community Feedback

[#4]

As I understand it the tools provided by the new(ish) forum software pool all the posts / pm's etc. into one place and they can be picked up by any staff member.

[#5]

Think that's kind of what I said, @dvorak 😁