It's the most commonly broken rule on these forums. It's obviously not deliberate rule breaking, It tends to be first time posters and the rest of us just being forgetful.
If you read some of the responses to the editing by the mods you can see that people find the tone of the correction to be inappropriate. You can see a range of reactions from humble apologies to expressions of surprise. What you will never see (and might never consider) is the reaction of those who are put off from posting again or even revisiting the forums. I know that is a distinct possibility because it nearly happened to me.
I appreciate the security concerns you raised, Ian. Maybe those who have issues like that should not be putting their names on the tickets either? I mean, you only control the Plusnet community forum, not the internet at large so there's nothing to stop a customer quoting a ticket in full elsewhere.
For the record, I do see a problem. I don't have the solution.
Some of the responses in this thread seem to allude to me having some sort of personal agenda. All I intended to do was voice my concerns about what I percieve to be a problem and to discuss it. I started the discussion with a simple question to establish if there was a valid reason for the rule that I was unaware of. From there I tried to illustrate the problem I could see.
It isn't me who gets my posts edited for the upholding of this rule, it isn't my name that is being edited out of posts or being quoted and it isn't me who has to do the editing, so I have nothing personal to gain from any changes.
