SIte load process / performance
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Re: SIte load process / performance
29-10-2018 8:21 AM
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@MauriceC Yesterday was terrible - hence my post. Today it is decidedly sporadic, some requests being almost instant, others still sitting at 'waiting for community.plus.net' for up to 10 seconds. Once past that, everything seems perfect.
Re: SIte load process / performance
29-10-2018 9:12 AM
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Re: SIte load process / performance
29-10-2018 9:14 AM
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@jaread83 Thanks, Jack. Weird that TT and Virgin don't seem affected, though.
Re: SIte load process / performance
29-10-2018 9:16 AM
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Re: SIte load process / performance
29-10-2018 9:38 AM
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@jaread83 wrote:
Sometimes all it takes is a restart of the community instance on their servers.
Thanks @jaread83 but isn't that just cleaning up the garbage rather than resolving the Root Cause. and it doesn't really explain the random / sporadic nature of the slowdown in performance.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: SIte load process / performance
29-10-2018 2:32 PM
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@jaread83 It's bad again now. Even clicking 'Like' takes 5 / 6 seconds.
NOTE: Still in the same session as my earlier response.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: SIte load process / performance
29-10-2018 3:46 PM
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Re: SIte load process / performance
29-10-2018 3:57 PM
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@jaread83 Thanks for that. It is horrendous at the moment 'waiting' for 25 seconds on my last attempt to view a post.
Re: SIte load process / performance
30-10-2018 9:22 AM
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Re: SIte load process / performance
30-10-2018 4:28 PM
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Let me know if this has helped at all.
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Re: SIte load process / performance
30-10-2018 4:31 PM
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Re: SIte load process / performance
30-10-2018 4:37 PM
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Certainly seems quicker, @jaread83, but still a little sluggish when clicking on a board.
Re: SIte load process / performance
30-10-2018 6:38 PM - edited 31-10-2018 7:51 AM
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I’ve noticed that page loading seems to have become markedly worse. A lot of jumping about / scrolling and slow rendering.
Have I lost the plot or is displaying “Who is on line” at the bottom of board content listings new? I thought it was only displayed on the top forum page which lists the boards index.
On my computer I’m seeing this flash up during the page load (content distorted) - page scrolls down and then back up. It’s slow and tedious!!
Then I switched to my iPhone (Safari) and I’m not seeing the same behaviours ... indeed it looks fab and it’s fast.
Does this point to a browser issue or a viewport rendering issue?
Note I think I once saw a grid being rendered right at the very bottom of the page when on the laptop - Win10 & Edge. I also find loading the post page on that platform irritatingly slow and clunky.
Edit - typos corrected.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: SIte load process / performance
30-10-2018 6:54 PM - edited 30-10-2018 6:58 PM
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@Townman Your last post seems a little odd - especially at the beginning.
My observations, following the Lithium reload, are that pages load much faster (although clicking on a board header still results in a 5 second delay). I don't see any 'odd' behaviour on page load, that seems consistently fast and error free.
Loading the post page also seems OK, too.
'Who is on line' has always been at the bottom of board content listings - you probably don't notice it if you don't go to the bottom of the page often
All on FF63.0 (64bit) on a W7 Home machine.
Re: SIte load process / performance
31-10-2018 9:15 AM
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Odd!! Today things are VERY much better!
@jaread83 - IIRC Wednesday is update day around here. Is that the early hours of Wednesday morning? Was there any system changes made Tuesday / Today this week?
Screen painting is till like watching paint dry … am going to look for some screen recording software … so you can see what I see.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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