SUGGESTION: Automatically lock dormant threads
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Re: SUGGESTION: Automatically lock dormant threads
28-11-2017 10:24 AM - edited 28-11-2017 10:30 AM
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@Anonymous
How can you criticise them for not paying attention to something they haven't seen?
Edit: I've attached a screen shot of what you currently see when you reply to an old topic - there is NO warning!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: SUGGESTION: Automatically lock dormant threads
28-11-2017 10:34 AM
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Quite easily, have a look at message two on this thread, or were you not paying attention.
Re: SUGGESTION: Automatically lock dormant threads
28-11-2017 10:38 AM
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@Anonymous / @jelv
May be it varies by bowser, screen size or PC / line speed.
The warning is certainly there on page load, as shown in post #2 and as I have just seen looking at the topic referenced by Jelv ... but on my 5mbps my page load and client side execution might be slower than Jelv's super fast A&A service ... so I do see it before it scrolls out of sight.
There is some possibility that you are both right...
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: SUGGESTION: Automatically lock dormant threads
28-11-2017 12:29 PM - edited 28-11-2017 12:46 PM
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A bit of testing shows it is browser dependant (all tests on Win 10):
Firefox; warning not visible
Google Chrome: visible
Opera: visible (it didn't scroll at all)
IE11: not visible
Edge: not visible
Palemoon: not visible
Also: I don't have an Android phone but I do have an Android emulator running on my PC for testing. The warning is scrolled off the top on that as well. That surprised me as I expected it to be the same as Chrome.
Edit: Correction - there's two different browsers the emulator - the one that is called browser was as described above. Chrome didn't scroll at all.
Going by the above I'd say the majority of users don't see the warning.
@jaread83 Have you tested the fix in all browsers? - I've seen four different results across the above browsers.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: SUGGESTION: Automatically lock dormant threads
28-11-2017 12:35 PM
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Re: SUGGESTION: Automatically lock dormant threads
28-11-2017 12:46 PM
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I looked at it on Staging a few days ago and it's much better BUT that was only with one browser. I'll do some further checks later and post back in due course, along with some further comments.
Re: SUGGESTION: Automatically lock dormant threads
28-11-2017 12:47 PM - edited 28-11-2017 12:47 PM
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@jaread83 No - on here as I wanted to understand what users are currently seeing (or not seeing!).
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: SUGGESTION: Automatically lock dormant threads
28-11-2017 12:52 PM
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Nice one!
FWIW my previous comment was in respect of Edge (Win10) on a 49" panel.
Safari on an ipad mini (ios 11) briefly shows the banner before scrolling out of sight.
On an iPhone (ios 11) its all so quick it is not visible.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: SUGGESTION: Automatically lock dormant threads
28-11-2017 12:56 PM - edited 28-11-2017 12:57 PM
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Just to add to the amount of testing required I'm seeing Chrome in the Android emulator behave differently in portrait and landscape mode!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: SUGGESTION: Automatically lock dormant threads
29-11-2017 11:37 AM
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I will have a chat with my production lead and see if I can get some resource to QA my fixes and have the time documented. I never release fixes without having a fresh perspective taking a look to make sure they work as expected.
In terms of prolonging this discussion - I'd rather I get all the details right and have a plan of action in place. Everything that is said in this thread will be considered when I make the plans. Its not just me working on the Community, I got a team here that will also pickup the work as I have been training them with how to develop new features here (the polls for example were done by a member of my team). If I have a proper plan and technical spec in place, the task can then be sized and scheduled into a sprint and time logged accordingly against it. Currently, there are higher priority items (outside of Community - hence why I did those fixes in my own time) that unfortunately take precedence over making small changes here.
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Re: SUGGESTION: Automatically lock dormant threads
18-12-2017 4:50 PM
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1st place: 12 months (6 votes)
2nd place: 6 months (5 votes)
The other options were tied with 2 votes with one option (18 months) having 0 votes.
Thanks to those who voted.
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: SUGGESTION: Automatically lock dormant threads
27-12-2017 10:40 AM - edited 27-12-2017 10:41 AM
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https://community.plus.net/t5/Home-Phone/home-phone-voicemail/m-p/1502382#M25288 this is an example where a thread nearly 4 years old was resurrected
I have notified the mods so perhaps it will be split off
Re: SUGGESTION: Automatically lock dormant threads
16-02-2018 6:06 PM
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Another old topic resurrected: https://community.plus.net/t5/Home-Phone/2-different-charges-for-same-number/m-p/1515408#M25709
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: SUGGESTION: Automatically lock dormant threads
16-02-2018 8:50 PM - edited 16-02-2018 8:51 PM
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Odd. A newbie joined yesterday and only 4 posts on a similar topic. Not clear what the expected response is, particularly to this old thread?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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