Superuser Program

Townman · ‎22-08-2007

Jim,

That looks right to me. Two people thanking, one a SU counts as 2, plus the other equals 3 thanks / likes.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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npr · ‎21-01-2013

Looks very wrong to me.

Guess we'll just have to live with this inequality.

Oldjim · ‎15-06-2007

thanks weight 2 is OK I suppose for boosting a posters rank but Thanks 2 isn't as it has nothing to do with it - or shouldn't

MauriceC · ‎10-04-2007

I'll add to @Townman comment in post #85.

I'm not over enthused about the kudos system and badges either (much more oriented to the American market). I'd be more comfortable if the additional weighting on 'likes' were extended to other respected ranks in the Kudos system as it could then amplify the response above a simple count of hands.

Let's see how it works in practice and if neccessary suggest changes.

Maurice

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Townman · ‎22-08-2007

Gents,

This was extensively discussed on staging during trials. It's the model used on other Lithium implementations, so it simply must be right for us too! The consistent response has been liked by SUs have gravitas! Personally I don't agree that such weighting (if to be applied at all) should be exclusively associated with SUs. Legends, veterans, mods and admins are equally worthy of weighted gifts if kudos - if kudos must be had,

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

mattwilliams · ‎01-07-2017

Plusnet needs to be employing more support staff plain and simple. Over the past few days I have spent more than half an hour on the phone and still have not got through to a support respresentative. I have also tried that the chat and can never get through, As a new customer I find this really not very good and needs to be addressed.

Townman · ‎22-08-2007

I suspect like all businesses, Plusnet is in the summer holiday season, but I will ask the question. Support wait times seemed to have got much better but seem to have suddenly taken a nose dive - again.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

npr · ‎21-01-2013

@mattwilliams wrote:

Over the past few days I have spent more than half an hour on the phone and still have not got through to a support respresentative.

Not saying it's good here, but it's better than other providers I've tried and the help provided by the reps in this forum is a definite bonus.