What happened earlier.....?

[#1]

Same platform, same show, different actors.

[#2]

Oh, well I often think of another one.

Same ----, different day!!

(just wished it was, well, normal):crazy2:

[#3]

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@MauriceC wrote:

Connections within Plusnet Towers are all  already inside the Plusnet network with much improved access.  To truly simulate the User experience needs access to external lines and these will (probably) be only available to the Network team?

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I believe that the Lithium service is not housed within the PN estate - a connection from PN towers must therefore have some similarity to that which we experience … unless they have a private network connection to the Lithium Data centre?

Also in respect of the Pingdom tests - surely those DNS delays are queries in THEIR DNS server, not PlusNet's?

[#4]

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@Townman wrote:

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@MauriceC wrote:

Connections within Plusnet Towers are all  already inside the Plusnet network with much improved access.  To truly simulate the User experience needs access to external lines and these will (probably) be only available to the Network team?

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I believe that the Lithium Khoros service is not housed within the PN estate - a connection from PN towers must therefore have some similarity to that which we experience … Partially true.  Plusnet internal traffic will almost certainly be accessing the BT network at a higher level of interconnect and possibly bypassing the *new* network infrastructure - unless they have a private network connection to the Lithium Data centre?  No knowledge of the current network interconnect architecture on which to base an answer?

Also in respect of the Pingdom tests - surely those DNS delays are queries in THEIR DNS server, not PlusNet's?  It really depends on how far up the DNS tree they reach to get an 'Authorative answer'.  Most of the time the DNS response is fine < 20 ms, but it does occasionally get very slow.

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[#5]

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@MauriceC wrote:

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@DS wrote:

just find it odd that (eg) JonoH doesn't see it

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Not entirely unexpected @DS.  Connections within Plusnet Towers are all  already inside the Plusnet network with much improved access.  To truly simulate the User experience needs access to external lines and these will (probably) be only available to the Network team?

I access this forum from home a lot, (like now) I don't see it at home either and I use Safari, Chrome and Firefox.

[#6]

I access this forum from home a lot, (like now) I don't see it at home either and I use Safari, Chrome and Firefox.

Well, I'm confuddled then @JonoH 

Using PN's (incorrect - see further back) DNS gives me 30 odd seconds of delay

Using manual DNS of 9.9.9.9 and/or 8.8.8.8 and the speed for some forum pages is reduced to 15 odd seconds.

Currently residing to using ethernet too, to rule out the BTH6 wifi and there's no noticeable difference

Though, not tested recently, but when tethered to my mobi, it all seems fine.

So, is it a speed thing? I do have a wounded connection to the world, but don't see the slowness elsewhere. Just here and on the member centre

Even tried checking my gateway http://usertools.plus.net/@gateway/ and this used to show me where I was, now it's

Sorry, the tool failed to identify your gateway; this does not mean that anything is wrong with your connection.

Plusnet are aware that some gateways do not identify themselves. However if your connection is not performing as expected please seek help via Contact Us or the Community Help Forums.

Which doesn't mean there's an issue as such.

What the heck is it? I simply don't know....

[#7]

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@JonoH wrote:

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@MauriceC wrote:

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@DS wrote:

just find it odd that (eg) JonoH doesn't see it

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Not entirely unexpected @DS.  Connections within Plusnet Towers are all  already inside the Plusnet network with much improved access.  To truly simulate the User experience needs access to external lines and these will (probably) be only available to the Network team?

I access this forum from home a lot, (like now) I don't see it at home either and I use Safari, Chrome and Firefox.

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Just bear this in mind when you look at the situation on your return, @JonoH  -in my situation at present I only seem to encounter a 3-5 second delay when opening an individual board  - reloading the entire forum, or opening an individual topic is as near as instant as I could expect, but this at the moment is only tested on my own laptop and iPad on my home network. The other tests will have to wait until I go away in May.

[#8]

@JonoH,

If you have time, could you please do some tests on MS Edge from home? Look out for screen jumping around especially on edit post screen and the drawing of a grid at the bottom of the page.

I sent in traces and a detailed video of all of this, but there has been no confirmation that this has been passed to Lithium or what ever other name they chose to call themselves (the problems remain the same).

[#9]

I know it's April 1st, but this is not funny. We seem to be regressing to what started this thread - loading the forum, opening boards or opening individual posts is giving varying delays where 'waiting for community.plus.net' sits at the bottom left hand of my screen.

[#10]

I know it's April 1st

And I must be the fool, but for other reasons.....

Forum home page, atm, only takes 8 seconds from clicking to fully loading - a massive improvement!!

(over wifi, through the H6, using quad 9's DNS)

I actually had this topic loaded too, testing load times. Signing in* to post this reply was also unusually quick!!

Guess it's just for today, and could revert back to the usual s-l-o-w-n-e-s-s tomorrow....?

(nothing has changed here, though have been on 9.9.9.9 for a few days....)

(but something has changed out there, see tracert below - routing has changed, this isn't normal for me)

(same dynamic IP too, for the last 4-5 days, 80.189.***.***)

(*Own preference. Read, sign in, reply, post, sign out, keep reading, as always via recent posts page)

>tracert community.plus.net

Tracing route to d14xs8zr41zt1m.cloudfront.net [13.32.64.75]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms bthub [192.168.1.254]
2 * * * Request timed out.
3 * * 54 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
4 12 ms 10 ms 10 ms 140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]
5 13 ms 10 ms 12 ms 195.99.125.138
6 11 ms 19 ms 11 ms peer2-et0-0-2.slough.ukcore.bt.net [62.172.103.204]
7 13 ms 11 ms 11 ms 109.159.253.111
8 * * * Request timed out.
9 * * * Request timed out.
10 11 ms 11 ms 11 ms 52.94.34.18
11 15 ms 20 ms 12 ms 52.94.34.245
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 12 ms 17 ms 11 ms server-13-32-64-75.lhr4.r.cloudfront.net [13.32.64.75]

Longer 'walk', but atm quicker!!

And I don't recall the server being 13.32.64.75 - not checked, but doesn't look familiar...?

edit. @JonoH something happened that you're not letting on. This post, from clicking post, only took 6 seconds to fully load. It normally takes much much longer, always has via my PN connection. Hmm?

[#11]

@jab1 

I'm genuinely gobsmacked. I'm not seeing the delays I normally do.

Apart from the routing (above), Nothing at my end has changed.

I don't get it, totally baffled

(guess you could try a tracert. If you do decide to paste it up, only show from hop 3 onwards if you're on a static IP. It's up to you;))

[#12]

Can't edit as now apparently timed out and would not allw to post!!

Anyway:

So I checked and yes, something HAS changed

'It' has gone from lithium.com [46.19.168.229]

to cloudfront.net [54.239.164.181]

to cloudfront.net [54.239.164.9]

to cloudfront.net [54.239.164.168]

to cloudfront.net [13.32.64.75] - and now it's quick, no massive delays....

If I find out this has all been due to servers at Khoros' end, I won't be happy!!

[#13]

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@DS wrote:

@jab1 

I'm genuinely gobsmacked. I'm not seeing the delays I normally do.

Apart from the routing (above), Nothing at my end has changed.

I don't get it, totally baffled

(guess you could try a tracert. If you do decide to paste it up, only show from hop 3 onwards if you're on a static IP. It's up to you;))

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It's up and down for me! Sometimes everything is almost instant, sometimes any request results in 5 - 10 second delays.

Stupid Q: how do I paste the results into the forum?

[#14]

Really sorry for keeping you 'on hold' @jab1 but have Hope n Pray here - he got here at 10:30

Anyway, from the cmd (command prompt) window, it should be black background with white text (y/n?)

I prefer using a wire free mouse to my d-pad, but simply go to the start of the text, left click and swipe over to the bottom right of the text, left go of left click, then tap right click.

This, without you seeing, has actually copied the highlighted section.

Pop on here, right click and past and boom all the text should now be showig

ie

C:\WINDOWS\system32>tracert community.plus.net

Tracing route to d14xs8zr41zt1m.cloudfront.net [13.32.64.75]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms bthub [192.168.1.254]
2 * * * Request timed out.
3 * * 54 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]

(only highlighting in blue to show)

If you didn't run cmd as administrator, it might give out your name, so it could be like this

C:\WINDOWS\John>tracert community.plus.net

Tracing route to d14xs8zr41zt1m.cloudfront.net [13.32.64.75]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms bthub [192.168.1.254]
2 * * * Request timed out.
3 * * 54 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]

(again, blue to highlight). If it's something you don't want us lot to know, then paste from hop 1 onwards.

Tracing route to d14xs8zr41zt1m.cloudfront.net [13.32.64.75]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms bthub [192.168.1.254]

(ditto)

It does look like this has all been caused by how we get to their servers. @JonoH could well have been lucky this whole time by getting to a 'good' one, whereas those seeing this are probably going as I've recently spotted. Still very unhappy about this if I'm being honest. I've been peeing in the wind when it looks like it wasn't my fault after all. Comments from Jono welcome

[#15]

It worked!

1 1 ms 1 ms 2 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 29 ms 46 ms 26 ms 133.hiper04.sheff.dial.plus.net.uk [195.166.143.
133]
4 26 ms 28 ms 27 ms 132.hiper04.sheff.dial.plus.net.uk [195.166.143.
132]
5 28 ms 30 ms 27 ms 195.99.125.144
6 27 ms 39 ms 28 ms peer8-et-0-1-4.telehouse.ukcore.bt.net [109.159.
252.106]
7 28 ms 27 ms 26 ms 195.99.126.109
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 28 ms 28 ms 36 ms server-13-35-198-11.lhr62.r.cloudfront.net [13.3
5.198.11]

Trace complete.

C:\Users\John>