cancel
Showing results for 
Search instead for 
Did you mean: 

Acessing an old email account

FionaP
Newbie
Posts: 6
Registered: ‎17-12-2024

Acessing an old email account

I see this has been asked before and someone offered to PM the person who posted so I am hoping there is a solution to my problem, I haven't been able to add to the thread. I desperately need to access an email from a previous address from a closed account. I have changed my pc since changing my emal account so no longer have access to it. I am sure this is a long shot but thought it worth asking whether there is any way I could access it?

10 REPLIES 10
Baldrick1
Moderator
Moderator
Posts: 12,534
Thanks: 5,712
Fixes: 430
Registered: ‎30-06-2016

Re: Acessing an old email account

Did you arrange to retain the email account before the account was closed? 
Unless you arranged this then I’m afraid that all emails would have been permanently deleted when the account was closed.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

FionaP
Newbie
Posts: 6
Registered: ‎17-12-2024

Re: Acessing an old email account

I don't know but probably not! I doubt I saw a reason to do so then but of course now with hindsight......!

Baldrick1
Moderator
Moderator
Posts: 12,534
Thanks: 5,712
Fixes: 430
Registered: ‎30-06-2016

Re: Acessing an old email account

@FionaP 

Just to add to my post. When did you leave Plusnet? The option to retain an email account was discontinued in April 2022.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Batfrog
Aspiring Pro
Posts: 124
Thanks: 62
Registered: ‎13-06-2023

Re: Acessing an old email account

As a first step have you tried emailing the account to see if it bounces? If it does the I'm sure @Baldrick1 is correct - it's all gone so nothing can be done

FionaP
Newbie
Posts: 6
Registered: ‎17-12-2024

Re: Acessing an old email account

I left in 2016 and rejoined but using a different email address in 2021

FionaP
Newbie
Posts: 6
Registered: ‎17-12-2024

Re: Acessing an old email account

I have just tried emailing the old  email adress and yes it bounces.☹️

Baldrick1
Moderator
Moderator
Posts: 12,534
Thanks: 5,712
Fixes: 430
Registered: ‎30-06-2016

Re: Acessing an old email account

@FionaP 

If the account hasn’t been used for 8 years then I’m afraid that it’s long gone.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

FionaP
Newbie
Posts: 6
Registered: ‎17-12-2024

Re: Acessing an old email account

Thank you for taking the time to reply. I knew it was a very long shot!

dave
Plusnet Help Team
Plusnet Help Team
Posts: 12,349
Thanks: 605
Fixes: 7
Registered: ‎04-04-2007

Re: Acessing an old email account

Hi @FionaP feel free to PM me the email address and I'll check it for you, chances are after 8 years and it bouncing it will be gone but I'm happy to confirm either way.

Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
FionaP
Newbie
Posts: 6
Registered: ‎17-12-2024

Re: Acessing an old email account

Thanks Dave, I have messaged you.

FionaP